Whitney Morr-Brown

• Led team in daily operations, ensuring compliance with safety and quality standards.
• Developed training programs to enhance employee performance and customer service skills.
• Resolved customer issues promptly, enhancing overall satisfaction and loyalty towards the store.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Implemented promotional strategies that increased foot traffic and boosted sales revenue.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Completed Hy-Vee University training while in Lincoln.

-Master of Retail Operations

-Business Leadership

-Retail Services