Whitney Burgess
Aiken,South Carolina
Summary
Dynamic General Manager with a proven track record at Captain D's, excelling in operations management and team leadership. Enhanced customer satisfaction through effective training programs and streamlined inventory control, achieving significant waste reduction. Skilled in strategic planning and fostering a collaborative team environment, driving continuous performance improvements.
Overview
2027
2027
years of professional experience
Work History
General Manager
Captain Ds
Aiken, SC
2019 - Current
- Directed daily operations to enhance efficiency and service quality.
- Implemented training programs to improve staff performance and customer satisfaction.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
- Fostered a positive team environment, promoting collaboration and high morale among staff.
Manager
Checkers
Aiken, SC
2010 - 2016
- Oversaw daily operations, ensuring compliance with company policies and safety standards.
- Coordinated staff schedules to optimize resource allocation and enhance service efficiency.
- Implemented training programs for new employees to improve onboarding experience and retention rates.
- Monitored inventory levels, reducing waste through strategic stock management practices.
- Analyzed sales data to identify trends, guiding promotional strategies and inventory purchases.
- Developed performance metrics to evaluate staff productivity and drive continuous improvement initiatives.
Education
High School Diploma -
Aiken Technical College
Aiken, SC05-2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Time management
- Effective leader
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Employee development
- Project management
- Facility management
- Exceptional interpersonal communication
- Staffing
- Performance evaluations
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Interpersonal skills
- Business development
- Troubleshooting expertise
Timeline
General Manager
Captain Ds
2019 - Current
Manager
Checkers
2010 - 2016
High School Diploma -
Aiken Technical College