Whitney Colbert

• Improved and organized main office by adding filing systems for important documents such as registration forms and invoices.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Maintained a professional and welcoming environment, resulting in repeat business from satisfied customers.
• Processed timely accounts payable and accounts receivable updates to keep financial records current.
• ·Handled financial transactions accurately while following company policies and procedures.

• Trained new officers on department policies and procedures, contributing to a well-trained and effective team.
• Conducted searches of individuals shopping carts.
• ·Maintained records of all incidents with a daily report book, ensuring proper documentation for future reference or legal proceedings.
• Lead and assist immense crowds during extensive assemblies, promoting an orderly environment free from conflicts.
• Provided customer service while maintaining professionalism in challenging situations, improving public perception of security personnel.
• Reduced risks by identifying and addressing potential security threats proactively.
• Managed access control systems to ensure only authorized individuals entered restricted areas, protecting sensitive information and property.
• Check receipts thoroughly to prevent theft.
• Partook in training sessions to maintain proficiency in firearms usage, defensive tactics, and other essential skills required for effective performance as an Armed Special Police Officer.

· Respond quickly to medical emergencies, and provided first-aid assistance until medical professionals arrived on scene.

· Reduce risks by identifying and addressing potential security threats proactively.

· Respond to emergency calls to provide assistance to citizens in need.

· Supported event organizers with strategic planning for security measures that ensured smooth operations without compromising public safety or venue integrity.

· Built excellent rapport and working relationship with community to build trust and improve upon communication.

· Built rapport and working relationship with community to build trust and improve communication.

· Performed rescue functions at accidents, emergencies and disasters by directing traffic and handling emergency medical aid.

· Conducted searches of individuals, vehicles and premises.

· Identified, pursued and arrested suspects and perpetrators of criminal acts.

· Monitored criminal activity in community to identify suspicious activity.

• Facilitated successful transfers between facilities by maintaining thorough documentation and communication with receiving staff, ensuring a smooth transition for juvenile detainees.
• Improved safety and security by applying strict protocols and daily routine checks in the detention facility.
• Supported the comfort of detainees by arranging meetings with healthcare professionals to ensure timely access to medical care and treatment.
• Maintained a secure environment with very detailed supervision of daily activities.
• Increased community involvement by coordinating volunteer opportunities for juvenile detainees to complete required service hours.

• Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
• Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
• Conducted routine sampling of public wastewater following standard operating procedures.
• Responsible for shift schedules, conducting tours for visitors, and assigning tasks to operators based on skill and workload requirements.
• Conducted performance evaluations, providing feedback and coaching to facilitate professional development for the team.
• Managed daily operations effectively, meeting the end of week/day deadlines without compromising safety or quality standards.