Whitney Cole
Harrodsburg,Ky
Summary
Highly motivated and goal-oriented professional with a strong desire to contribute to organizational growth in a healthy work environment. Seeking a rewarding career where skills and knowledge can be efficiently utilized to drive success. Committed to delivering exceptional results and continuously expanding expertise in order to make a significant impact. Ready to take on new challenges and contribute to the overall success of the organization.
Overview
11
11
years of professional experience
Work History
Customer Support-Senior Assistant
Gainwell Technologies
09.2018 - Current
- Duties include daily assistance to billing agents for medical billing inquires which include phone calls, e-mails, training sessions, and written correspondence
- Assisting in back up duties for manager
- Training with staff members
- Participating in discussions with Department of Medicaid Services for any new or ongoing changes.
Receptionist
Chrysler of Lawrenceburg
03.2018 - 04.2018
- Duties included taking inbound calls and making outbound calls in the dealership, faxing information to required departments and entering vehicle information for record keeping.
Housekeeping Account Manager
Healthcare Services Group
11.2016 - 01.2018
- Duties as account manager included: making employee schedules and routines, managing payroll, ordering monthly supplies, using Microsoft excel/word/office for monthly reports.
Housekeeper
Signature Healthcare
06.2014 - 11.2016
- Daily cleaning duties of resident’s rooms and other common areas within the healthcare facility.
Bus monitor
Anderson County board of Education
08.2013 - 06.2014
- Daily monitoring of school students from different age ranges to ensure safety.
Education
High School Diploma -
Anderson County High School
Lawrenceburg, Ky01.2013
Skills
- Office Administration
- Workload Management
- File Management
- Administrative Support
- Training Skills
- Project Management
- Data Entry
- Microsoft Office Suite
- Schedule Coordination
- Project Coordination
- Conducting Research
- Administrative tasks
- Multi-Line Phone Systems
- Project Support
- Operations Support
- Spreadsheet Software
- Medical Insurance knowledge
- Medical Billing and coding
- Mail Sorting and Distribution
- Professional and mature
- Records Management
- Administrative background
- Attention to Detail
- Multitasking
- Reliability
- Strong Organizational Skills
- Effective Communication Skills
- Customer Service
- Adaptability and Flexibility
- Accuracy
- Record Maintaining
- Prioritization
- Reporting
- Team Work
- Time Management
- Documentation
Timeline
Customer Support-Senior Assistant
Gainwell Technologies
09.2018 - Current
Receptionist
Chrysler of Lawrenceburg
03.2018 - 04.2018
Housekeeping Account Manager
Healthcare Services Group
11.2016 - 01.2018
Housekeeper
Signature Healthcare
06.2014 - 11.2016
Bus monitor
Anderson County board of Education
08.2013 - 06.2014
High School Diploma -
Anderson County High School
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