Whitney Darensbourg
Smithfield,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Knitwell
09.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Sales Associate
Knitwell
03.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Childcare Provider
Private
01.2015 - 03.2019
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
Certified Dental Assistant -
NC Dental U
Smithfield, NC05.2021
High School Diploma -
Cleveland High School
Clayton, NC05-2019
No Degree - Medical Office Administration
Johnston Community College
Smithfield, NC08.2017
Skills
- Problem-solving
- Customer service and engagement
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Staff supervision
- Store operations
- Stock management
- POS systems operations
- Employee scheduling
- Hiring and training
- Work Planning and Prioritization
- Goals and performance
- New hire training
- Decision-making
- Effective leader
- Relationship building
- Recruitment
- Payroll administration and timekeeping
- Goal setting
- X-ray processing
- Patient education
- Knowledgeable in Eaglesoft
- HIPAA compliance
- OSHA regulations
- Taking X-rays
- Certified in CPR/AED
- Retail operations
Certification
Microsoft Word and Powerpoint
Timeline
Assistant Store Manager
Knitwell
09.2021 - Current
Sales Associate
Knitwell
03.2019 - 09.2021
Childcare Provider
Private
01.2015 - 03.2019
Certified Dental Assistant -
NC Dental U
High School Diploma -
Cleveland High School
No Degree - Medical Office Administration
Johnston Community College
Similar Profiles
Bonnie LopesBonnie Lopes
Corporate Social Responsibility (CSR) Consultant at Talbots - (Knitwell Group)Corporate Social Responsibility (CSR) Consultant at Talbots - (Knitwell Group)
Edward KellyEdward Kelly
Corporate Facilities Assistant Manager at Knitwell GroupCorporate Facilities Assistant Manager at Knitwell Group
Shannon ShearerShannon Shearer
Assistant Store Manager at Knitwell GroupAssistant Store Manager at Knitwell Group
Madison SherwinMadison Sherwin
Tanning Consultant at Sun Tan CityTanning Consultant at Sun Tan City
Katlyn AlmonKatlyn Almon
Caregiver at Private Care GiverCaregiver at Private Care Giver