Whitney Davis
Jacksonville,FL
Summary
Hardworking and reliable with strong ability in problem solving and customer service. Highly organized, proactive and punctual with a team-oriented mentality. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Claims Associate
State Farm Mutual Automobile Insurance Company
Jacksonville, FL
03.2023 - Current
- Proactively investigated claims, applying coverage, accurately documenting the customer file, and submitted payment on what is owed.
- o Support our customers through personalized, caring, and simple interactions
- Determined liability, compensability and benefits due on each claim.
- Monitored reports to identify claims issues and worked with other adjusters to resolve problems.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
Environmental Services Technician
HCA Memorial Hospital
Jacksonville, FL
06.2021 - 09.2023
- Clean and sanitize all areas of the hospital including patient rooms, procedure suites, lobby areas, and clinics including, vacuuming, scouring, dust mopping, wet mopping, damp dusting, removing trash, and washing windows
- Uses detergents, germicides, or other supplies and PPE as recommended and follows recommended handling/mixing procedures
- Replenishes and restocks areas with required supplies.
- Greeted patients and families, maintaining facility and team professionalism with friendly support.
- Cleaned and sanitized 10-12 rooms daily.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Utilized chemicals in correct quantities to maintain cleanliness of floor and touchpoint areas.
Hospital Service Technician
LifeSouth Community Blood Centers
Jacksonville, FL
02.2021 - 05.2022
- Pack, ship and deliver blood and blood components/products to local hospitals
- Review shipping notices, orders and other records to determine priorities and shipping methods required to meet scheduled deadlines-
- Receive and carry out blood orders from hospitals and other customers-
- Inspect and evaluate blood products to ensure they are safe, pure and potent-
- Package and deliver blood products to service area clients or to other transportation agencies-
- Run errands, deliver documents, pick up supplies and transport small items for repair when necessary-
- Assist Hospital Services Team Leader with resolving problems in a timely manner according to LifeSouth
- Standard Operating Procedures (SOP)-
- Provide the highest level of customer service to internal and external customers
- Delivered equipment to specified hospital locations or to patients' residences.
Customer Service Representative
Argo Contact Centers REMOTE
Jacksonville, FL
08.2019 - 12.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Navigate through multiple screens and programs efficiently while documenting customer interaction and steps used to find a resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Helped customers open accounts, make payments, update account information and carry out range of routine actions.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Sortation Associate
Amazon.Inc
Jacksonville, FL
08.2017 - 09.2019
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
- Used portable electronic scanner to track parcels and record tracking progress.
- Operated conveyer belt and other equipment to help manually sort packages.
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Operated machines to sort, move and stage items for delivery to customers.
Education
High school diploma - General Studies
Westside High School
06.2008
National Notary Association
Chatsworth, CASkills
- Customer service
- Detail Oriented
- Good Work Ethic
- People Skills
- Friendly, Positive Attitude
- Reliable & Trustworthy
References
REFERENCES ARE AVAILABLE UPON REQUEST
Timeline
Claims Associate
State Farm Mutual Automobile Insurance Company
03.2023 - Current
Environmental Services Technician
HCA Memorial Hospital
06.2021 - 09.2023
Hospital Service Technician
LifeSouth Community Blood Centers
02.2021 - 05.2022
Customer Service Representative
Argo Contact Centers REMOTE
08.2019 - 12.2020
Sortation Associate
Amazon.Inc
08.2017 - 09.2019
High school diploma - General Studies
Westside High School
National Notary Association
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