Summary
Overview
Work History
Education
Skills
Timeline
Generic

WHITNEY WHITE

Rio Vista

Summary

Customer service oriented professional, able to provide adminstrative support. Facilitates the efficent flow of patients, while remaining focused on managing priorties and ensuring patient confidentiality.

Overview

10
10
years of professional experience

Work History

Registration Clerk

Hill Regional Hospital
08.2023 - Current
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
  • Entered patient information into payment system accurately for billing purposes.
  • Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
  • Updated patient contact information to support accurate electronic medical records.
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Identified areas for improvement within the registration process through regular self-assessment and feedback from colleagues.
  • Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
  • Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
  • Accurately collected and verified patient demographic information for seamless recordkeeping.
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Upheld HIPAA regulations and standards for protecting patient information.

Receptionist

First Step Pediatrics
11.2015 - 12.2018
  • Scheduling and confirming appointments
  • Maintain medical charts and eletronic records
  • Obtain insurance authorizations for procedures
  • Gather medical history and collect payments
  • Write refferals
  • Call in prescriptions

Receptionist

First Step Pediatrics
11.2015 - 12.2018
  • Scheduling and confirming appointments
  • Maintain medical charts and eletronic records
  • Obtain insurance authorizations for procedures
  • Gather medical history and collect payments
  • Write refferals
  • Call in prescriptions

Education

Medical Administrative Assitant - Health Science

Ultimate Medical Academy
Clearwater, FL
12.2018

High School Diploma - undefined

Rio Vista High School
Rio Vista, TX
01.2005

Skills

  • Documenting and reporting
  • Shorthand writing
  • Customer/Client relations
  • Computer
  • Medical Terminology
  • Medical Records Management
  • Office Accounting
  • Medical Laws & Ethics
  • Fast Learner

Timeline

Registration Clerk

Hill Regional Hospital
08.2023 - Current

Receptionist

First Step Pediatrics
11.2015 - 12.2018

Receptionist

First Step Pediatrics
11.2015 - 12.2018

Medical Administrative Assitant - Health Science

Ultimate Medical Academy

High School Diploma - undefined

Rio Vista High School

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