Whitney Dodd
Baton Rouge,Louisiana
Summary
Detail-oriented administrative assistant specializing in data entry and effective communication. Demonstrated success in providing exceptional customer service and improving operational efficiency. Skilled in project management and coordination, building positive relationships in dynamic environments.
Overview
6
6
years of professional experience
Work History
Administrative/Accounting Assistant
WERCO Building Specialties
07.2025 - 02.2026
- Coordinated calendars, scheduled meetings, and organized office activities
- Managed phone, email, and in-person communications to ensure effective information flow
- Prepared and maintained documents, reports, and filing systems
- Performed accurate data entry and record management
- Facilitated daily administrative operations for management and staff
Assistant Front End Manager
PKFit & Fit365
06.2020 - 06.2025
- Ensured secure handling of confidential files and information.
- Managed front desk operations to facilitate efficient guest check-in.
- Oversaw appointment scheduling and maintained organized booking systems.
- Processed customer payments according to established policies.
- Managed daily operations to promote smooth workflow and team collaboration.
- Oversaw inventory management to maintain stock levels and reduce waste.
Front Desk Agent
Renaissance Baton Rouge Hotel Marriott
08.2024 - 07.2025
- Delivered exceptional guest service by managing check-in and check-out procedures to ensure a seamless and welcoming experience
- Anticipated guest needs and provided personalized service to enhance overall experience
- Managed room reservations using FSPMS, optimizing occupancy and ensuring guest satisfaction
- Resolved guest concerns and complaints promptly, ensuring high standards of service and guest retention
- Collaborated with housekeeping and maintenance teams to efficiently fulfill guest requests and resolve issues
- Acted as a 'Navigator' concierge, offering tailored local recommendations and experiences
Education
Bachelor of Science - Merchandising, Business Administration
Louisiana State University
Baton Rouge, LA05.2025
High school or equivalent -
The Dunham School
Baton Rouge, LA05.2020
Skills
- Data entry
- Project management
- Customer service
- Time management
- Communication skills
- Sage50 and Quickbooks software
- Canva, Adobe, Lightroom editing
Leadership
- Class Officer
- Institute of Leadership
- Student Leader at The Healing Place Church
- Mission Fundraisers
Timeline
Administrative/Accounting Assistant
WERCO Building Specialties
07.2025 - 02.2026
Front Desk Agent
Renaissance Baton Rouge Hotel Marriott
08.2024 - 07.2025
Assistant Front End Manager
PKFit & Fit365
06.2020 - 06.2025
Bachelor of Science - Merchandising, Business Administration
Louisiana State University
High school or equivalent -
The Dunham School