Whitney Drewry
Austin,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Account Manager, Channel
NinjaOne
04.2023 - Current
- Managed customer onboarding and fostered 275+ customer relationships by communicating appropriate goals and expectations
- Performed ongoing analysis of customer accounts to anticipate and address any conflicts or
opportunities, including true ups - Achieved 98% client retention through exceptional post-sale service, optimizing product utilization, and strengthening reseller partnerships to maximize customer value
- Increased book of business by 20% month over month through identification of new opportunities within the existing client base, delivering personalized product solutions that met client needs
- Developed internal process that ensured renewal timelines were met through better understanding of reseller sales cycles and individual client approval processes
Account Executive
BambooHR
05.2021 - 11.2022
- Surpassed initial targets by reaching 85% of quota within the first six months through effective prospecting and relationship-building
- Delivered comprehensive HRIS presentations addressing onboarding, personnel file management, and recruitment processes, ensuring client understanding of product value
- Managed a dynamic sales pipeline via Salesforce, overseeing client interactions from small businesses to global enterprises
- Created impactful business cases emphasizing efficiency gains and facilitated smooth pricing and deal terms negotiations
Assistant Branch Manager
Enterprise Holdings
02.2018 - 12.2020
- Fostered a high-performing team culture, resulting in all members achieving top 50% sales rankings across the state
- Spearheaded compliance programs achieving 100% success in audit performance, enhancing operational efficiency
- Expanded branch fleet by 125% in four months via strategic customer service initiatives, boosting customer service scores significantly
- Progressed and helped maintain relationships with accounts to increase airport market share to 45% thus increasing profit
Management Trainee/Management Assistant
Enterprise Holdings
09.2016 - 01.2018
- Improved management skills by participating in rigorous training programs and workshops
- Honed problem-solving skills through hands-on experience with real-life business scenarios, including operations management
- Developed a strategic Rental Ready Process improvement project which lead to a 15% increase on customer satisfaction feedback surveys in first 2 months of implementation that was implemented by the multi-state area
- Passed Management Qualification Interview (MQI) at 95% success rate within 13 months of hire
- Top 3 out of 125 employees in region for Insurance Damage Waiver Sales
Account Executive
Hewlett-Packard Enterprise
01.2015 - 01.2016
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty
- Met/exceeded quarterly and annual revenue and margin quotas
- Successfully leveraged HPE's portfolio of products and services to offer complete end user solutions
- Conducted account research to better understand the customer's industry to align client business strategies and challenges with HPE's offerings
Education
Bachelor of Arts - Marketing
The University of Alabama
Tuscaloosa, ALSkills
Lead Generation
Relationship Building
Risk Management
Customer Success
Prospecting
Pipeline Management
Sales management
CRM Software
Timeline
Account Manager, Channel
NinjaOne
04.2023 - Current
Account Executive
BambooHR
05.2021 - 11.2022
Assistant Branch Manager
Enterprise Holdings
02.2018 - 12.2020
Management Trainee/Management Assistant
Enterprise Holdings
09.2016 - 01.2018
Account Executive
Hewlett-Packard Enterprise
01.2015 - 01.2016
Bachelor of Arts - Marketing
The University of Alabama
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