Whitney Evans
Ladson,SC
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
The Southeastern Spine Institute
01.2024 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Medical Assistant
Trident Dermatology
01.2023 - 12.2023
- Assisted dermatologists with various procedures, improving patient treatment outcomes and satisfaction.
- Conducted initial consultations for new patients, gathering pertinent medical history information for accurate diagnoses.
- Improved patient adherence to treatment plans by offering clear instructions and addressing concerns promptly.
- Prepared examination rooms with necessary equipment and supplies, creating a comfortable environment for patients.
Certified Medical Assistant
Associates In Dermatology
04.2021 - 12.2022
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted dermatologists with various procedures, improving patient treatment outcomes and satisfaction.
Front Desk Receptionist
Associates In Dermatology
11.2020 - 04.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service
Walmart
08.2018 - 04.2020
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Promoted company brand and unique offerings through personalized customer service.
- Provided exceptional level of customer service by returning calls promptly and answering questions.
- Exceeded service objectives by applying proven customer service and sales best practices.
Education
High School Diploma -
Perry County High School
Hazard05.2015
Skills
- Medical Terminology
- Medical office administration
- Sterilization techniques
- EMR / EHR
- Appointment Scheduling
- Clinical Documentation
Certification
Certified Dermatology Technician
August 2021-2025
Timeline
Certified Medical Assistant
The Southeastern Spine Institute
01.2024 - Current
Certified Medical Assistant
Trident Dermatology
01.2023 - 12.2023
Certified Medical Assistant
Associates In Dermatology
04.2021 - 12.2022
Front Desk Receptionist
Associates In Dermatology
11.2020 - 04.2021
Customer Service
Walmart
08.2018 - 04.2020
High School Diploma -
Perry County High School
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