Whitney Fields
North Las Vegas,US
Summary
Passionate about promoting lasting customer satisfaction through the delivery of quality service and unparalleled support. Adept in implementing customer service best practices and cultivating professional relationships to drive business results and enhance profitability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freelance Web Designer
Aesthetic Designz
12.2019 - Current
- Promoted brand identity and boosted overall brand awareness by creating company logos and delivering attractive, user-friendly and unique websites.
- Increased online visitor engagement by incorporating interactive features such as multimedia elements, animations, and call-to-action buttons.
- Implemented search engine optimation strategies to improve clients" organic search rankings and drive targeted traffic to their websites.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Developed creative design for print materials, brochures, banners, and signs.
Remote Customer Service Representative
Tivly
12.2023 - 07.2024
- Handled large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs
- Follow communication scripts and use knowledge of products and services to go off-script when necessary
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards
Remote Referral Specialist
Health Net
05.2018 - 08.2021
- Managed over 30 inbound calls per day and obtained prior authorization for outpatient and inpatient services.
- Verified insurance benefits and eligibility for services and/or procedures before referring clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Answer phone queues and process faxes within established standards.
- Data enters authorizations into system.
Education
High School Diploma -
Cordova High School
Rancho Cordova, CA05.2015
Skills
- Customer Service
- Active Listening
- Data Entry
- Computer Proficiency
- Calm and Professional Under Pressure
- Self-Motivated
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Strong Telephone Etiquette
- Remote Worker
- Product Knowledge
- Brand Representation
Certification
- Introduction to Web Development Training - August 2024 - Current
Timeline
Remote Customer Service Representative
Tivly
12.2023 - 07.2024
Freelance Web Designer
Aesthetic Designz
12.2019 - Current
Remote Referral Specialist
Health Net
05.2018 - 08.2021
High School Diploma -
Cordova High School
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