Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Fleming

Bridgeport,CT

Summary

Driven by results, I elevated customer satisfaction and sales at K&G Fashion Superstore through key account management and effective team development. My expertise in sales strategy and operations management, honed across roles, significantly improved team performance and operational efficiency, showcasing my ability to lead and innovate in fast-paced retail environments.

Overview

19
19
years of professional experience

Work History

Assistant Manager of Sales

K&G Fashion Superstore
05.2014 - Current
  • Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
  • Coached employees on upselling products and recommending enhanced services.
  • Assisted in the recruitment process for new sales team members, identifying top candidates with strong potential for success within the company.
  • Trained new associates in successful sales and performance strategies.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Implemented systems and procedures to increase sales.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Retail Manager

Pilot Flying J Travel Center
09.2007 - 05.2014
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained and developed new employees for ease of transition into team.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Retail Supervisor

Secondi Bros.
06.2005 - 08.2007
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Education

Associate of Arts - Baking And Pastry Arts

Connecticut Culinary Institute
Suffield, CT
07.2004

Skills

  • Key Account Management
  • Sales strategy development
  • Team building and development
  • Staff Management
  • Operations Management

Timeline

Assistant Manager of Sales

K&G Fashion Superstore
05.2014 - Current

Retail Manager

Pilot Flying J Travel Center
09.2007 - 05.2014

Retail Supervisor

Secondi Bros.
06.2005 - 08.2007

Associate of Arts - Baking And Pastry Arts

Connecticut Culinary Institute

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Whitney Fleming