Whitney Gillespie
Omaha,NE
Overview
19
19
years of professional experience
Summary
Experienced with knowledge in emergency medical care, expertise in trauma-informed care and conflict de-escalation, I excelled at Children’s Nebraska Emergency Department and guest services, enhancing patient safety and care quality. Proficient in venipuncture and patient care I streamlined processes to provide fast accurate care to patients and families. My compassionate approach and critical thinking skills consistently supported effective emergency response and family support services.
Work History
Behavioral Health Technician/Certified Nursing Assistant
Children’s Nebraska Emergency Department
Omaha, NE
06.2024 - 02.2026
- Assisted in Level 1 trauma activations and high acuity trauma resuscitations
- Performed venipuncture and capillary blood collection with high accuracy
- Performed 12 lead EKG's for cardiac evaluation
- Maintained detailed documentation of patient progress
- Monitored patient behavior, reporting observations to clinical staff for ongoing assessment.
- Immobilized fractures using appropriate splinting techniques in emergency setting
- Obtained and documented vital signs
- Maintained compliance with safety protocols and best practices
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Implemented individualized care plans to support children's emotional and behavioral needs.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks
- Streamlined workflow processes to improve patient throughput and reduce wait times in the emergency department.
Guest Services Associate
Children’s Nebraska
Omaha, NE
06.2023 - 01.2026
- Assisted families with inquiries and appointment scheduling to enhance patient experience.
- Provided support to medical staff by managing patient flow and coordinating services efficiently.
- Maintained accurate records of patient interactions, ensuring compliance with confidentiality standards.
- Trained new associates on customer service protocols and system navigation to improve team performance.
- Collaborated with multidisciplinary teams to resolve complex issues, enhancing overall care coordination.
- Implemented feedback mechanisms to gather insights from families, driving improvements in service delivery.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
Certified Medical Assistant
Children’s Nebraska Hematology Oncology Clinic
Omaha, NE
09.2014 - 07.2019
- Managed patient intake and scheduling to ensure efficient clinic operations.
- Performed venipuncture and capillary blood collection with high accuracy
- Administered intramuscular injections
- Managed high volume time sensitive prior authorizations
- Provided compassionate, developmentally appropriate care in fast-paced clinic
- Assisted healthcare providers with patient examinations and procedures, ensuring compliance with safety protocols.
- Maintained accurate electronic health records
- Conducted preliminary patient evaluations measuring vital signs
Education
No Degree - Certified Medical Assistant
Nebraska Methodist College
Omaha, NE08.2014
No Degree - Phlebotomy
Nebraska Methodist College
Omaha, NE08.2008
No Degree - Certified Nursing Assistant
Nebraska Methodist College
Omaha, NE2007
Skills
- Conflict de-escalation
- Emergency response
- Documentation skills
- De-escalation strategies
- Family support services
- Trauma-informed care
- Empathy and compassion
- HIPAA requirements
- Critical thinking
- Venipuncture
- Blood collection techniques
- Capillary puncture
- Pediatric phlebotomy
- Pediatric injections
Timeline
Behavioral Health Technician/Certified Nursing Assistant
Children’s Nebraska Emergency Department
06.2024 - 02.2026
Guest Services Associate
Children’s Nebraska
06.2023 - 01.2026
Certified Medical Assistant
Children’s Nebraska Hematology Oncology Clinic
09.2014 - 07.2019
No Degree - Certified Medical Assistant
Nebraska Methodist College
No Degree - Phlebotomy
Nebraska Methodist College
No Degree - Certified Nursing Assistant
Nebraska Methodist College
Helping Hand Award Winner
Nominated by patient family
Employee of the Quarter
Nominated five times over the course of 1.5 years. Coworkers spoke of my compassion, skill, dependability, hard work, adaptability and positive attitude.