WHITNEY G. MATHIS
Mayfield,KY
Overview
1
1
Certification
6
6
years of professional experience
Work History
Retail Worker
Murray State University Bookstore
Murray, KY
05.2024 - Current
- Assisted customers with textbook selection, course materials, and store inquiries.
- Processed sales transactions accurately using point-of-sale system.
- Restocked shelves and organized merchandise to maintain clean, accessible sales floor.
- Checked-in incoming inventory and updated stock records for course-required items.
- Handled special orders and coordinated order pickup for students and faculty.
- Supported textbook buyback process by sorting, evaluating, and preparing used books.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Seasonal Clerical Worker
Whitford Crop Insurance
Mayfield, KY
01.2021 - Current
- Processed policy documents and maintained accurate client records.
- Entered insurance data into office systems with strong attention to detail.
- Organized filing systems for claims, applications, and correspondence.
- Scanned, copied, and distributed documents to support daily office workflow.
- Verified information for completeness before submitting records for review.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Input data into spreadsheets and databases.
Behavioral Technician
Emerald Therapy Center
Paducah, KY
05.2023 - 07.2023
- Implemented individualized behavior intervention plans under BCBA supervision.
- Collected accurate session data to track client progress and treatment responses.
- Reinforced positive behaviors using ABA techniques and consistent prompting.
- Documented client behaviors, interventions, and progress notes in clinical systems.
- Collaborated with caregivers and treatment team to reinforce consistent intervention strategies.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Implemented social skills training groups, increasing peer interaction opportunities for clients.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Utilized discrete trial teaching methods to break down complex tasks into manageable steps for clients'' learning success.
- Established rapport with clients, fostering trust and engagement in therapeutic activities.
Education
Bachelor of Science - Communication Disorders
Murray State University
Murray, KY05-2027
High School Diploma - undefined
Graves County High School
Graves County, KY05.2023
WKCTC
Paducah, KY05.2023
Skills
- Customer service
- Patience and empathy
- Time management
- Conflict resolution techniques
- Complex Problem-solving
- Microsoft Office Suite
- Confidentiality handling
- Digital file management
- Collaboration with multidisciplinary teams
- Critical thinking
- Active listening
- De-escalation techniques
- Attention to detail
- Multitasking Abilities
Accomplishments
- Currently collaborating with Amanda Duncan to speak to a class of future educators and speech language pathology students about my experiences living with autism spectrum disorder in regards to school, social relationships, and communication difficulties.
COLLEGIATE ORGANIZATIONS AND ACTIVITIES
- Graves County FFA Treasurer, 2022
- United States Equestrian Interscholastic Athlete Program, 2022
- Graves County Prom Committee, 2022
- Pryorsburg Baptist Church, member 2021-present
- 4-H Livestock member, 2021
Certification
- RBT - Registered Behavior Technician
Timeline
Retail Worker
Murray State University Bookstore
05.2024 - Current
Behavioral Technician
Emerald Therapy Center
05.2023 - 07.2023
Seasonal Clerical Worker
Whitford Crop Insurance
01.2021 - Current
High School Diploma - undefined
Graves County High School
Bachelor of Science - Communication Disorders
Murray State University
WKCTC