Whitney Harris
Little Rock,AR
Summary
Results-focused customer service dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Stylish braider with 12 years in creating attractive hair designs for salon guests. High percentage of repeat business due to satisfied customers. Consistently listens to customers' wishes and finds ways to achieve desired effects. Enthusiastic customer service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of company and customer satisfaction and training in customer service. Motivated to learn, grow and excel in customer service.
Overview
15
15
years of professional experience
Work History
Hair Braider
House Of Braids
Little Rock, AR
09.2010 - Current
- Trained coworkers in [Technique] to improve satisfaction of clients at salon.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Supported and kept in touch with clients to accomplish [Number]% clientele returning [Timeframe].
- Designed flattering natural styles for variety of face shapes.
- Developed casual, daily hairstyles for convenience and style.
- Pampered clients to increase repeat business.
- Determined appropriate hair treatments based on conditions and textures.
Home Care Aide
Carelink Health Care Services
North Little Rock, AR
02.2010 - 07.2010
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Monitored progress and documented patient health status changes to keep care team updated.
Assistant Manager
Sonic
Irving, TX
08.2006 - 01.2007
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Customer Service Representative
Pizza Hut
Little Rock, AR
02.2003 - 06.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
No Degree - Pharmacy Technician
Hi-Tech Institute
Irving,TXNo Degree -
Pulaski Technical College
No Degree -
Shorter College
Associate of Applied Science - Criminal Justice
Iowa Central Community College
05.2023
High School Diploma -
MidWest Correspondence High School
05.2005
Skills
- Innovative Hairstyling Techniques
- Customer Buying Trends
- Work Station Cleaning
- Clipper and Trimmer Operation
- Originality and Creativity
- Business Management
- Networking Expertise
Timeline
Hair Braider
House Of Braids
09.2010 - Current
Home Care Aide
Carelink Health Care Services
02.2010 - 07.2010
Assistant Manager
Sonic
08.2006 - 01.2007
Customer Service Representative
Pizza Hut
02.2003 - 06.2005
No Degree - Pharmacy Technician
Hi-Tech Institute
No Degree -
Pulaski Technical College
No Degree -
Shorter College
Associate of Applied Science - Criminal Justice
Iowa Central Community College
High School Diploma -
MidWest Correspondence High School
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