Whitney Henry
Midland,MI
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Promotions Assistant
Soaring Eagle Casino
06.2024 - Current
- Generated positive word-of-mouth marketing through exceptional customer interactions and service during promotions.
- Arranged appearances, remotes and events on behalf of type of clients.
- Increased customer interest in products through creative marketing materials and presentations.
- Coordinated and attended meetings between sellers and sales managers to arrange event plans.
- Greeted customers warmly and pleasantly answered inquiries.
- Collaborated with marketing team to create and implement promotional campaigns.
- Assisted in creating detailed post-event reports that analyzed successes, challenges, and areas of improvement for future planning purposes.
Sales Associate
Ferne Boutique
09.2023 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Chiropractic Assistant
ADIO Chiropractic
04.2023 - 08.2023
- Scheduled appointments for patients via phone and in person.
- Educated patients about chiropractic care to help achieve health goals.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Spa Receptionist
Soaring Eagle Casino & Resort
10.2021 - 03.2023
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Guided customers through facility tours explaining spa resources and amenities.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Greeted guests and members upon arrival to create positive first impressions.
Call Center Agent
Soaring Eagle Casino & Resort
01.2020 - 11.2022
- Work with phone inquiries from prospective clientele by reserving rooms at each desired property
- Perform operator services to direct incoming calls to the correct department/location.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Style Consultant
Target
05.2019 - 01.2020
- Oversaw customer satisfaction through detail-oriented apparel and accessory selection
- Maintain a positive attitude while promoting sales.
- Helped brand awareness by assisting in merchandising and handling display setups.
Merchandise Manager
Five Below Inc
05.2016 - 03.2019
- Generated positive word-of-mouth marketing through exceptional customer interactions and service during promotions.
- Arranged appearances, remotes and events on behalf of type of clients.
- Increased customer interest in products through creative marketing materials and presentations.
- Coordinated and attended meetings between sellers and sales managers to arrange event plans.
- Greeted customers warmly and pleasantly answered inquiries.
- Collaborated with marketing team to create and implement promotional campaigns.
- Assisted in creating detailed post-event reports that analyzed successes, challenges, and areas of improvement for future planning purposes.
Education
Shepherd High School
Shepherd, MI06.2014
Skills
- Customer Service
- Inventory reporting
- Cash handling
- Management
- Conflict - resolution
- Proficiency
- Payroll administration
- Call center operations
- Upselling Techniques
- Merchandising Knowledge
- Event coordination
- Sales and marketing
Timeline
Promotions Assistant
Soaring Eagle Casino
06.2024 - Current
Sales Associate
Ferne Boutique
09.2023 - Current
Chiropractic Assistant
ADIO Chiropractic
04.2023 - 08.2023
Spa Receptionist
Soaring Eagle Casino & Resort
10.2021 - 03.2023
Call Center Agent
Soaring Eagle Casino & Resort
01.2020 - 11.2022
Style Consultant
Target
05.2019 - 01.2020
Merchandise Manager
Five Below Inc
05.2016 - 03.2019
Shepherd High School
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