Whitney Hurd
Waynesboro,Virginia
Summary
Transportation manager with over 10 years of administrative experience. Detail-oriented team player with strong organizational skills. Key strengths include budget management, contractor relations, stakeholder awareness, and cross-functional team management.
Overview
11
11
years of professional experience
Work History
LORE
Amazon: WCH2
05.2022 - Current
- Launched, ramped, and managed three Delivery Service Partner companies that operate out of WCH2
- Held DSPs accountable for controllable metrics through weekly DSP Performance Reviews
- Assessed weekly performance to evaluate performance, identify barriers, and develop targeted improvement plans
- Ensured contractor safety by ensuring all contractors follow set standards and SOPs
- Implemented and set the standard for RSR Driver Engagement awards across the network
- Improved DSP dispatch safety and efficiency by implementing a safe overflow area that can be utilized during load out
- Managed and improved building costs by reassessing the number of Associates needed to dispatch routes safely
- Launched and developed Driver Training Program
- Maintained and monitored a fleet of 120 vehicles, identifying safety issues through regular inspections
- Responsible for reporting all contractor incidents that occurred on road, identifying root causes and implementing solutions to prevent incident reoccurrence.
Amazon Associate
Amazon
09.2021 - 05.2022
- Works within various departments throughout the warehouse including morning and evening sortation and RTS dispatch
- Assists with DSP and Flex dispatch, ensuring each transporter has the correct route
- Adheres to safety protocols and procedures on RTS and sorting shifts
- Problem solving duties involving customer cancellations and damaged product
- Assists management with daily operational agendas to support warehouse workflow.
Front of House Training Manager
Captain George's Seafood Restaurant
06.2015 - 03.2020
- Implemented different training programs to increase efficiency during heavy staffing seasons
- Trained new employees across various areas of the restaurant including hosting, serving, and bartending
- Ensured all employees maintained their food safety certification and complied with food safety protocols
Guest Service Associate
Bonefish Grill
10.2013 - 05.2015
- Organized and managed the restaurant's host stand which included scheduling and inventory
- Worked with regional chefs and management to design a children's menu more suited to clientele
- Visited guest tables during their meal to guarantee satisfaction and a positive experience.
Lifeguard Supervisor
Myrtle Waves Water Park
05.2013 - 05.2015
- Hired and instructed waves of seasonal lifeguards to Ellis Guard certification standards
- Responsible for daily lifeguard safety audits and weekly training exercises to keep guarding and swimming skills sharp
- Provided the first line of communication between local police, in-park EMS, guest services, and the general manager
- Kept records of various incidents across the park, completing required paperwork and worked with management to prevent future incidents
- Performed pre-open and closing safety checks of all water slides, pools, and water features
- Monitored chemical levels in the water system hourly, making adjustments when necessary
- Provided support to retail and administrative departments when necessary
- Collaborated with park board owners and the management team to find solutions to daily park issues and to improve staff efficiency
- Implemented a unique break system to rotate lifeguards and improve alertness and prevent heat related emergencies
- Successfully advocated for shorter shift lengths, which resulted in less overtime hours, preventing employee burnout and turnover.
Education
Associates in Science -
Horry-Georgetown Technical College
Conway, SC05.2015
Skills
- Performance Management
- Task Prioritization
- Detail Oriented
- Time management
- Customer Service
- Interpersonal Communication
- Conflict and Problem Resolution
- First Aid/CPR
- Team Management
Timeline
LORE
Amazon: WCH2
05.2022 - Current
Amazon Associate
Amazon
09.2021 - 05.2022
Front of House Training Manager
Captain George's Seafood Restaurant
06.2015 - 03.2020
Guest Service Associate
Bonefish Grill
10.2013 - 05.2015
Lifeguard Supervisor
Myrtle Waves Water Park
05.2013 - 05.2015
Associates in Science -
Horry-Georgetown Technical College
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