Joyce Whitney
Plymouth,Massachusetts
Summary
Experienced professional with a strong background in customer service, showcasing a proven track record of delivering exceptional support and satisfaction to clients. Adept at building rapport and maintaining positive relationships with customers, ensuring their needs are met and exceeded. Skilled in effectively resolving inquiries and concerns, utilizing excellent communication and problem-solving abilities. Committed to providing outstanding service that enhances the overall customer experience.
Overview
13
13
years of professional experience
Work History
Server Assistant
Hynes Restaurant Group
71 West Plymouth MA
08.2023 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Server
Proof 22
01.2022 - 08.2023
- Customer Service
- Communication
- Neat and Organized
- Opening new current restaraunt
- TIPS Certified
- Allergen Certified
Server
Tavern on the Wharf
03.2022 - 01.2023
- Safe Handling of food and beverage in a positive manner
- Enthusiastic atittude
- Memory for patrons and their orders
- Patience
Train Conductor
Amtrak
Boston, MA
01.2012 - 03.2022
- Customer Service
- Over look safe travel of train and passenger
- Performed daily inspections on switches.
- Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
- Cut, switched and supervised loading and unloading of railcars.
- Conducted comprehensive safety briefings for crew members before each trip, promoting a culture of safety awareness among colleagues.
- Prepared forms, required reports, switch lists and train orders daily.
- Assisted in emergency situations by providing first aid or coordinating response efforts when necessary.
Education
Conductor Certified - Train Operations
Amtrak Train School
Wilmington01.2012
High School Diploma - Gen Ed
Hingham High School
Hingham, MA06.2005
Skills
- Works well under pressure
- Great at multitasking
- Works well in high volume atmosphere
Timeline
Server Assistant
Hynes Restaurant Group
08.2023 - Current
Server
Tavern on the Wharf
03.2022 - 01.2023
Server
Proof 22
01.2022 - 08.2023
Train Conductor
Amtrak
01.2012 - 03.2022
High School Diploma - Gen Ed
Hingham High School
Conductor Certified - Train Operations
Amtrak Train School