Whitney Lashley
Brooklyn,NY
Summary
Hardworking, reliable and motivated to support team members as well as customers while maintaining excellent customer service. Proactive in growing as a young professional.
Overview
10
10
years of professional experience
Work History
Floor Manager
SLATE NYC
Manhattan, NY
05.2018 - Current
- Resolved guest and employee issues to maintain complete customer satisfaction and workforce effectiveness.
- Event coordination between client and employees.
- Opening and closing procedures, as well as nightly reports and net sales.
- Maintaining client relationships for to create a repeat customer.
- Assisted with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Kept track of event finances, initial deposits, due payments and final balances.
- Used cash registers and credit card machines to cash out customers.
- Worked flexible hours; night, weekend, and holiday shifts.
- Trained team members in successful strategies to meet operational and sales targets.
Reservationist
Butterfly Soho / Above 60 Rooftop
Manhattan, NY
07.2021 - 10.2021
- Provided customers with information about availability and pricing.
- Maintained upscale clientele.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Maintained awareness of types of rooms available in different resort locations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Events Manager / Hostess
Hudson Terrace
Manhattan, NY
06.2014 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Created floorplans and menus to compliment event theme and selected musical entertainment.
- Opening and closing procedures.
Education
High School Diploma - Dance / English
DR.SUSAN MCKINNEY SECONDARY SCHOOL of THE ARTS
Brooklyn, NY06.2013
Skills
- Verbal and Written Communication
- Persuasive Negotiations
- Attention to Detail
- Multi-Line Telephone Systems
- Food Handler Certified
- Goal Attainment
- Complaint Resolution
- Scheduling and Calendar Management
- Motivational Leadership
- POS Systems
- Cash handling
- Recordkeeping Compliance
Timeline
Reservationist
Butterfly Soho / Above 60 Rooftop
07.2021 - 10.2021
Floor Manager
SLATE NYC
05.2018 - Current
Events Manager / Hostess
Hudson Terrace
06.2014 - 09.2019
High School Diploma - Dance / English
DR.SUSAN MCKINNEY SECONDARY SCHOOL of THE ARTS