WHITNEY L. CLEMONS
Columbus,MS
Summary
Dedicated accounting administrator with a strong background in credit analysis and financial reporting. Expertise in developing payment plans that enhance collections while managing account reconciliation and payment processing. Proven ability to collaborate with teams to streamline operations and strengthen client retention.
Overview
21
21
years of professional experience
Work History
Credit/Collections Analyst
Logista
02.2020 - Current
- Analyzed weekly aging reports, contacted delinquent accounts to arrange payment plans, and reported payment plan measures to CFO.
- Reviewed financial reports and statements for collection attempts, determining account holds until payments were current.
- Process payments in Sage when collecting but review all postings to identify mis-applied payments and reconciliation opportunities.
- Review orders/invoices to determine if invoices qualify for CWO discount and/or flat rate freight. If invoices qualify for discount. Then create credit memo to apply with payment for that invoice.
- Assist controller with end of month closing.
- Work with tax documents to ensure customers have submitted valid exemption certificates to be considered tax exempt in the state in which they drop ship.
- Conducted training sessions for new hires on company policies and procedures, enhancing their understanding and compliance.
- Collaborated with engineers and operations to develop a turnkey management program that streamlined applications and involved multiple departments in the approval process.
Direct Support Professional
VOASE
08.2017 - 02.2018
- Assisting clients with intellectual, cognitive, or developmental disabilities achieve their fullest potential.
- Forming personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.
- Performing home management functions such as light housekeeping, laundry, bed making, and cleaning.
Home Health Aide
Personal Client
12.2015 - 08.2016
- Monitored patient condition by regularly observing mental and physical health indicators to ensure timely interventions.
- Coordinated communication with doctors regarding medical concerns, scheduled appointments, and ensured patient adherence to medication regimens.
- Acted as liaison between doctors, family, and friends to communicate important updates on patient's condition and care needs.
- Performed housekeeping tasks in residence, including cleaning and laundry services.
- Maintained weekly and monthly budgets, paid all bills and made necessary household item purchases.
Customer Service Manager
Point Mallard Water Park
04.2013 - 08.2013
- Oversaw gift shop, lost and found, pass violations, and customer complaints, resolving issues promptly and escalating significant matters to park management.
- Managed database of customer information for summer pass purchases, ensuring accurate and accessible records.
- Developed user-friendly database for city employees and their families to streamline access to free summer passes and trained staff on verification process.
- Crafted and assembled birthday and party packages for customers at the venue.
Treasury Client Service Officer
Wachovia/Wells Fargo
10.2009 - 06.2010
- Transitioned corporate clients through Wells Fargo/Wachovia merger to ensure companies migrated successfully without interruption to their services.
- Prepared corporate security administrators within client companies for product conversions during each phase of migration.
- Worked with cross-functional teams to address problems with migration products and/or processes and promptly implement modifications to reduce errors and the risk of losing vital corporate accounts.
Customer Service Specialist
Compass Bank
08.2007 - 09.2009
- Resolved all customer questions, concerns, and complaints related to their card financial services.
- Repeatedly surpassed product cross-selling goals and quality assurance objectives.
- Trained phone representatives and provided support to branch managers and their employees on card financial products.
- Collaborated with Product Development, Risk Management, and Marketing to address issues with Compass Points Program and served as liaison between senior management and customer service on reward program conflict resolution procedures.
- Received VP award for quarter's most valuable employee based on research and process modifications related to the Points Program.
- Retained key clients through acquisitions of several Texas banks and later through the BBVA/Compass merger.
Marketing Specialist/Leasing Consultant
ETI Multifamily Inc.
06.2005 - 05.2007
- Achieved 100% leasing for 1200-unit development portfolio.
- Crafted marketing strategy for local businesses to feature services in welcome packages for residents.
- Partnered with management to create resident retention programs.
Education
Business Administration - Management
University of Alabama Huntsville
Huntsville, AL05-2013
University of Alabama
Tuscaloosa, AL01-2007
Skills
- Collections management
- Collections software
- Credit analysis
- Debt management
- Invoice management
- Account reconciliation
- Financial reporting
Timeline
Credit/Collections Analyst
Logista
02.2020 - Current
Direct Support Professional
VOASE
08.2017 - 02.2018
Home Health Aide
Personal Client
12.2015 - 08.2016
Customer Service Manager
Point Mallard Water Park
04.2013 - 08.2013
Treasury Client Service Officer
Wachovia/Wells Fargo
10.2009 - 06.2010
Customer Service Specialist
Compass Bank
08.2007 - 09.2009
Marketing Specialist/Leasing Consultant
ETI Multifamily Inc.
06.2005 - 05.2007
Business Administration - Management
University of Alabama Huntsville
University of Alabama