Whitney Lyons
Long Beach,MS
Summary
Dynamic retail management professional with a proven track record at Dollar General, adept in loss prevention strategies and staff training and development. Excelled in boosting customer engagement and sales strategy development, achieving top-tier customer satisfaction and performance metrics. Skilled in project management and retail operations, consistently surpassing sales targets through innovative promotional planning.
Overview
13
13
years of professional experience
Work History
Assistant Retail Store Manager
Dollar General
Long Beach, Mississippi
10.2021 - Current
- Assisted in the development of store policies and procedures to ensure compliance with company standards.
- Performed regular inventory counts and monitored stock levels to ensure merchandise availability.
- Supervised a team of sales staff, providing guidance and feedback on performance related issues.
- Managed customer service operations including complaints resolution and dispute resolution.
- Monitored staff productivity and efficiency, developing strategies to improve performance where necessary.
- Developed creative strategies to increase store traffic and generate new business opportunities.
- Analyzed sales reports to identify areas for improvement in product selection or pricing strategies.
Online Grocery Associate
Walmart
Pass Christian, Mississippi
01.2021 - 10.2021
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Troubleshot any problems or errors that occurred during checkout.
- Processed payments for orders using various payment methods.
- Managed inventory levels to ensure availability of products for customers.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
Customer Service Representative
Texas Home Medical Inc.
Fort Worth, Texas
11.2018 - 12.2020
- Commmunicate with referral sources both verbally and electronically to collect needed paperwork.
- Verifies Medicare and private insurance coverage information and maintains expertise of insurance requirements.
- Verify Communicate insurance benefits and DME cost to customers to complete sale.
- Keep records of all customer & referral interactions, process customer accounts, and file documents electronically.
- Manage incoming calls.
- Processes paperwork - confirms tickets, inputs new patient set-ups, and completes daily assigned work in an accurate and timely manner.
- Sell patients on the benefits of CPAP and BILEVEL.
- Communicates and works with operations and sales staff to reduce internal work-flow issues and errors that impact processing time-lines and patient care. Is proficient at managing varying expectations per each referral source and sales reps to obtain needed paperwork.
- Communicate order updates to patients, doctor’s offices, and sales reps.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints and provide appropriate solutions within the expected time limits; follow-up to ensure resolution.
- Go the extra mile to engage customers
Assistant Store Manager
Finish Line
Gulfport, Mississippi
09.2011 - 10.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Education
Associate of Science - Business Administration And Management
Mississippi Gulf Coast Community College
Perkinston, MS12-2021
High School Diploma -
Long Beach High School
Long Beach, MS05-2007
Skills
- Loss prevention strategies
- Promotional planning
- Goal Setting and Achievement
- Staff Training and Development
- Sales strategy development
- Project Management
- Retail Operations
- Customer Engagement
Timeline
Assistant Retail Store Manager
Dollar General
10.2021 - Current
Online Grocery Associate
Walmart
01.2021 - 10.2021
Customer Service Representative
Texas Home Medical Inc.
11.2018 - 12.2020
Assistant Store Manager
Finish Line
09.2011 - 10.2018
Associate of Science - Business Administration And Management
Mississippi Gulf Coast Community College
High School Diploma -
Long Beach High School