Patricia Tomlinson

Assistant Retail Store Manager

Family Dollar

05.2022 - Current

Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Maintained visual merchandising standards to create an engaging shopping experience for customers.
Completed routine store inventories.
Empowered team members by delegating tasks effectively while also offering guidance when needed.
Trained and managed associates in customer service and sales techniques.
Managed scheduling for store shifts to accomplish proper staffing.
Assisted store manager in meeting standards for customer service and quality.
Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
Answered questions about store policies and addressed customer concerns.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assisted Manager in interview process of prospective employees and provided feedback.
Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
Optimized store displays and appearance via strategic merchandising.
Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
Streamlined inventory management with organized stockrooms and accurate recordkeeping.
Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
Controlled store inventory and reviewed cash handling and operations reports.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Developed and implemented strategies to increase sales and profitability.
Exhibited excellent people skills during interaction with employees and customers.
Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Trained and developed new employees for ease of transition into team.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Cashier

Family Dollar

10.2021 - 05.2022

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.

Cashier

Dollar General

03.2021 - 05.2021

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Summary

Overview

Work History

Assistant Retail Store Manager

Cashier

Cashier

Education

General Business

Skills

Timeline

Assistant Retail Store Manager

Cashier

Cashier

General Business

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