Whitney Mad
Killeen
Summary
Dedicated Clinical Medical Assistant with over eight years of experience in patient care and clinical support. Proficient in managing patient flow, conducting vital assessments, and ensuring accurate clinical documentation. Ready to leverage expertise to improve healthcare delivery and patient satisfaction. Experienced in optimizing appointment scheduling and clinical processes to enhance efficiency. Focused on delivering high-quality care through effective communication and thorough documentation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Urgent Care Kids LLC
Round Rock, TX
12.2024 - Current
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Utilized electronic health record systems to maintain up-to-date patient information accurately.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Administered vaccinations and medications under physician supervision, adhering to safety protocols.
- Educated patients on treatment plans and health maintenance strategies effectively.
Certified Clinical Medical Assistant
Texas Children's Pediatrics
Round Rock, TX
03.2022 - 12.2024
- Supported medical staff by preparing exam rooms and sterilizing equipment efficiently.
- Collaborated with team members to streamline patient flow and reduce wait times.
- Conducted preliminary health assessments, including vital signs measurement and patient history reviews.
- Managed inventory of medical supplies, ensuring availability for daily operations consistently.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Clinical Medical Assistant
Allergy Partners of Austin
Austin, TX
01.2022 - 03.2022
- Conducted allergy tests and interpreted results to assist in patient diagnosis.
- Maintained accurate records of patient interactions and test outcomes.
- Contributed to a positive clinic atmosphere through excellent communication skills and teamwork with colleagues.
- Maintained up-to-date knowledge on allergy testing methodologies, treatments, and research advances through regular professional development activities.
- Ensured accuracy in test results by properly documenting patient information and test outcomes in electronic medical records systems.
- Enhanced patient comfort by conducting thorough allergy testing procedures and providing clear explanations.
Certified Clinical Medical Assistant
Baylor Scott & White Health
Temple, TX
12.2017 - 10.2021
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Prepared and administered medications to alleviate patient symptoms.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Administered vaccinations and medications under physician supervision, adhering to safety protocols.
School Bus Aide
Copperas Cove ISD
COPPERAS COVE
12.2015 - 12.2017
- Assisted students in boarding and disembarking safely from school buses.
- Monitored student behavior to ensure a safe and respectful environment during transit.
- Communicated effectively with bus drivers regarding route changes or student needs.
- Implemented safety protocols, ensuring compliance with district regulations and standards.
- Conducted routine inspections of bus equipment to maintain operational safety standards.
- Ensured accurate attendance records by meticulously documenting student arrivals and departures on the bus route sheets.
- Enhanced student safety by consistently monitoring bus behavior and addressing issues promptly.
- Promoted positive relations with parents through respectful communication regarding student behavior or concerns.
Water Treatment Specialist
US Army
Fort Hood, TX
02.2012 - 10.2015
- Analyzed water quality to ensure compliance with regulatory standards and operational guidelines.
- Implemented water treatment processes, enhancing efficiency and effectiveness of purification systems.
- Coordinated maintenance schedules for treatment equipment, minimizing downtime and optimizing performance.
- Trained junior specialists on water testing protocols and safety procedures, fostering a culture of compliance.
- Developed standard operating procedures for emergency response to contamination incidents, improving safety measures.
- Led environmental assessments to identify potential hazards, contributing to long-term sustainability initiatives.
- Performed water quality analysis, testing and verification.
- Maintained water treatment equipment.
Education
CERTIFIED CLINICAL MEDICAL ASSISTANT CERTIFICATION - MEDICAL
VISTA COLLEGE
Killeen, TX07-2017
High School Diploma -
PALAU HIGH SCHOOL
KOROR, PALAU05-2011
Skills
- Immunization administration
- Vital sign monitoring
- Clinical documentation
- Phlebotomy techniques
- Specimens collection and processing
- Examination preparation
- Professionalism and ethics
- Appointment setting
- Inventory management
- Adaptable and flexible
- Patient care coordination
- Insurance verification
- Data entry
- CPR
- Compassionate caregiver
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR CERITIFIED
Timeline
Certified Clinical Medical Assistant
Urgent Care Kids LLC
12.2024 - Current
Certified Clinical Medical Assistant
Texas Children's Pediatrics
03.2022 - 12.2024
Certified Clinical Medical Assistant
Allergy Partners of Austin
01.2022 - 03.2022
Certified Clinical Medical Assistant
Baylor Scott & White Health
12.2017 - 10.2021
School Bus Aide
Copperas Cove ISD
12.2015 - 12.2017
Water Treatment Specialist
US Army
02.2012 - 10.2015
CERTIFIED CLINICAL MEDICAL ASSISTANT CERTIFICATION - MEDICAL
VISTA COLLEGE
High School Diploma -
PALAU HIGH SCHOOL