Whitney Mallory
Uniondale,NY
Summary
Results-driven Claims Processor at Flagstar Bank with a proven track record in claims review and compliance. Adept at ensuring accuracy and precision while enhancing customer satisfaction through effective communication. Skilled in transactions reconciliation, I thrive in fast-paced environments, consistently meeting deadlines and exceeding expectations.
Overview
16
16
years of professional experience
Work History
Claims Processor
Flagstar Bank
01.2017 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Managed workload and priorities to meet claims processing meet deadlines.
Claims Representative
Healthplex
05.2016 - 12.2016
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Cashier
Westbury Toyota
09.2015 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
JCPenney
06.2009 - 09.2015
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NY06-2021
High School Diploma -
Hempstead High School
Hempstead, NY06-2006
Skills
- Claims review
- Accuracy and precision
- Transactions reconciliation
- Claims
Timeline
Claims Processor
Flagstar Bank
01.2017 - Current
Claims Representative
Healthplex
05.2016 - 12.2016
Cashier
Westbury Toyota
09.2015 - 04.2016
Cashier
JCPenney
06.2009 - 09.2015
Associate of Arts - Liberal Arts
Nassau Community College
High School Diploma -
Hempstead High School
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