Whitney Mataya
Birmingham,AL
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
21
21
years of professional experience
Work History
Senior Director of Strategic Development
McLeod Software
09.2023 - Current
- Foster work culture of collaboration and inclusion to increase morale and reduce turnover.
- Prioritize and allocate valuable resources to meet business targets.
- Drive strategic improvements to enhance operational and organizational efficiencies for customer base.
- Collaborate with sales, marketing, and support teams to launch products.
- Prioritize roadmap in order to achieve product goals and metrics.
- Coordinate project planning and execution with team members and team leads.
- Spearhead collaborative efforts to bring products to market.
- Liaison with clients to better understand business needs and current market landscape.
- Thrive in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Product Owner - Development
McLeod Software
01.2021 - 09.2023
- Direct product vision, development, and stakeholders during creation, rollout and delivery for new web portal offering.
- Coordinate development efforts for Agile teams and associated Product Owners.
- Collaborate with development team on technical architecture and business requirements for new web portal offering.
- Design and align UI patterns for based on customer feedback and feature workshops.
- Create launch strategy for new web portal offering with Sales, Marketing, and Implementation.
- Manage existing web portal offering support, sales assistance, and development for current customer base.
Product Manager - Sales
McLeod Software
01.2019 - 12.2020
- Visited customer and prospective customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Worked alongside sales representatives to boost sales by enhancing product presentations and setting an implementation vision for the prospect.
- Coordinate with Product development, Customer Service, and vendors for timely delivery of software products (LoadMaster LTL).
- Regular follow up with customers after the sale to assess satisfaction and resolve any technical or service concerns.
- Built strong client rapport to establish diversified network of connections.
- Utilized solutions selling techniques to increase product sales by 150%.
Product Owner - Development
McLeod Software
01.2015 - 12.2019
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Guided team's transition to Agile Development methodology through creative communication and leadership.
- Established monthly Customer feedback sessions to encourage collaborative development.
- Worked directly with management, Director of Product Development, Quality Assurance Director, and Engagement Managers, and Client Services department to build strategic initiatives for successful customer implementations.
Product Owner - Development & Implementation
McLeod Software
10.2010 - 12.2014
- Worked with internal and external businesses and led cross-functional teams to develop intricate business plans, including Beta implementations and legacy conversions of new product.
- Oversaw customer base, including on-site evaluations, internal audits and customer surveys.
- Recruited, hired and trained new personnel, working to establish key internal functions and outline scope of positions for new division.
- Monitored and evaluated personnel performance to complete biannual reviews, recommend advancement or address productivity concerns.
- Prepared customer invoices in line with contract terms, including both monthly and deliverable-based invoicing.
Business Analyst
McLeod Software
07.2010 - 10.2010
- Collaborated with customers to build CSA 2010 features in response to changing government regulations.
- Used Camtasia software to design training videos for end users.
Project Manager
McLeod Software
07.2007 - 06.2010
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Implemented 95 companies to McLeod solution
- Developed SOP foundation to upgrade clients from legacy versions to the latest release.
Implementation Specialist
McLeod Software
06.2003 - 06.2007
- Configured, installed and handled troubleshooting tasks (onsite and remote) for TMS applications.
- Ensured implementation was tailored to client needs by focusing solutions on industry-specific workflow, client base and protocols.
Education
Bachelor of Science - Management Science
University of Alabama
Tuscaloosa, AL05.2003
Skills
- Product development and launching
- Agile Software Development
- End to end Feature delivery
- Enterprise system sales specialist
- Product and service sales
- Software Implementations
- Stakeholder relations
- Effective leader
- Relationship building
- Team management
Accomplishments
- Created and launched 2 new product lines expanding markets served.
- Developed original project management methodology for McLeod Software customer implementations.
- Onboarded and retained employees from acquisition in October 2010.
- McLeod President's Club 2019 – Exceeded Sales goal of $1.5 million in first year in sales department.
- McLeod President's Club 2020 – Exceed Sales goal of $1.5 million in first 5 months of 2020.
Affiliations
Momentum Mentor Matching
TechBirmingham
BWIT - Birmingham Women in Technology
IIBA Chicagoland Member 2011-2016
Professional Development
Siago SCRUM Certification for Agile Development and Product Owners
Solutions Selling Training Certification
The Great Demo Training Certification
Timeline
Senior Director of Strategic Development
McLeod Software
09.2023 - Current
Product Owner - Development
McLeod Software
01.2021 - 09.2023
Product Manager - Sales
McLeod Software
01.2019 - 12.2020
Product Owner - Development
McLeod Software
01.2015 - 12.2019
Product Owner - Development & Implementation
McLeod Software
10.2010 - 12.2014
Business Analyst
McLeod Software
07.2010 - 10.2010
Project Manager
McLeod Software
07.2007 - 06.2010
Implementation Specialist
McLeod Software
06.2003 - 06.2007
Bachelor of Science - Management Science
University of Alabama
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