Whitney Matthews
Macys
Conroe,TX
10
years of professional experience
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Work History
Manager of Sales and Customer Service
1 Year 11 Months- Lead sales performance for assigned area by analyzing business trends, identifying opportunities, and executing strategies to achieve sales and year-over-year performance goals.
- Coach, develop, and hold colleagues accountable to sales, credit, and customer experience expectations through consistent observation and real-time feedback.
- Champion Hospitality initiatives by ensuring colleagues proactively engage customers, provide exceptional service, and create a welcoming shopping experience.
- Build high-performing teams by fostering accountability, recognition, and continuous development.
- Utilize business reporting and performance metrics to identify opportunities, close performance gaps, and drive business results.
- Ensure operational excellence by maintaining recovery standards, supporting merchandising execution, and creating a customer-ready sales floor.
- Promote a culture of safety by ensuring compliance with company standards and reinforcing safe work practices.
- Collaborate across multiple departments to execute store priorities, improve productivity, and deliver a consistent customer experience.
- Lead by example through strong selling behaviors, coaching, and execution of Macy's values and leadership expectations.
Service and Engagment Team Lead
1 Year 4 Months- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Operations Assistant Store Manager
2 Years 5 Months- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Optimized scheduling and resource allocation for significant efficiency gains in project execution.
- Managed the recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Assistant Manager
4 Years 1 Month- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma
Skills
Customer Focus
Coaching and Mentoring
Performance monitoring
Performance Improvement
Talent Acquisition
Financial Acumen
Accomplishments
- Recipient of the 2025 Q4 Hospitality Star Leader Award.
- Developed and promoted two colleagues into leadership and specialized selling roles.
- Coached the store's #1 selling associate YTD within the department.
- Contributed to positive year-over-year Customer Experience performance through collaboration and hospitality leadership.
- Consistently drove sales, credit, hospitality, and operational results while developing a high-performing team.
Timeline
Manager of Sales and Customer Service
Macys
09.2024 - CurrentRead More
Service and Engagment Team Lead
Target
05.2023 - 09.2024Read More
Operations Assistant Store Manager
TJ Maxx, TJX Companies
12.2020 - 05.2023Read More
Assistant Manager
Walmart
04.2016 - 05.2020Read More
Nacogdoches High School
High School Diploma
Read More