Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Whitney Maxwell

Jackson,MS

Summary

Proven CSR/Onboarding Specialist at RJ Young, adept in dispute resolution and effective communication, I've fostered customer loyalty and streamlined service processes. My pastry chef experience at Parlor Market showcases my ability to manage schedules and lead teams, ensuring profitability and high-quality service. My blend of hard (data analysis) and soft (team coordination) skills drives success in dynamic environments.

Overview

15
15
years of professional experience

Work History

CSR/Onboarding Specialist

RJ Young
Jackson, Mississippi
08.2011 - 11.2024
  • Explained benefits of features and methods to overcome problems.
  • Cultivated lasting connections with customers to drive loyalty.
  • Handled problematic customer situations while keeping a pleasant demeanor.
  • Conducted thorough research utilizing available resources.
  • Ensured customer satisfaction through follow-ups.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Addressed customer issues and provided solutions promptly.
  • Answered inbound calls, chats and emails to facilitate customer service.

Pastry Chef

Parlor Market
Jackson, Mississippi
05.2010 - 08.2024
  • Tracked production costs to ensure profitability goals were met.
  • Ensured that all equipment was properly cleaned, maintained, stored and calibrated regularly.
  • Trained kitchen workers on culinary techniques.
  • Developed and executed original dessert menus for high-end restaurant, ensuring variety and seasonal relevance.
  • Managed inventory of baking supplies and ingredients, reducing waste.
  • Modified baking parameters for batch consistency.
  • Engaged with clients to understand their bakery needs and process orders.

Education

Certificate of Baking And Patisserie Arts - Baking and Patisserie Arts

Culinary Institute of America
St. Helena, CA
05-2008

Associate of Applied Science - Hospitality Management

University of Mississippi
University, MS
05-2007

Skills

  • Dispute Resolution Skills
  • Collaborative Team Member
  • Effective Communication Skills
  • Positive Mindset
  • Cultivating Connections
  • Effective Schedule Management
  • Team Coordination
  • Data Analysis Skills

Affiliations

  • Running/Fitness
  • Shower Power, volunteer
  • Junior League of Jackson, sustainer
  • Baking (side business, Uppercrusts)

Accomplishments

  • Best Dressed Jackson, 2020, benefitting the American Cancer Society
  • Bake Sale Chair at Jackson Academy Carnival 2022
  • Galloway United Methodist Church, Staff Parish

Timeline

CSR/Onboarding Specialist

RJ Young
08.2011 - 11.2024

Pastry Chef

Parlor Market
05.2010 - 08.2024

Certificate of Baking And Patisserie Arts - Baking and Patisserie Arts

Culinary Institute of America

Associate of Applied Science - Hospitality Management

University of Mississippi

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Whitney Maxwell