WHITNEY MORGAN

• Perform over 100 capillary punctures (finger sticks) daily to obtain hematocrit and protein samples for donor qualification.
• Verify donor identity and eligibility using electronic screening systems and established protocols.
• Obtain and document vital signs including blood pressure, pulse, temperature, and weight.
• Assist phlebotomy staff with donor preparation and support efficient collection operations.
• Provide exceptional customer service by educating donors, answering questions, and ensuring a positive donation experience.
• Maintain accurate donor records while adhering to HIPAA, OSHA, and company compliance standards.
• Monitor donor safety and provide support throughout the donation process.

• Successfully completed 50 venipunctures during hands-on clinical training.
• Performed capillary blood collections and specimen preparation procedures.
• Verified patient identity and ensured accurate specimen labeling and documentation.
• Processed blood samples for laboratory testing while maintaining specimen integrity.
• Followed HIPAA, OSHA, and infection-control guidelines.
• Provided compassionate patient care and maintained patient comfort during collection procedures.

• Delivered front-line customer service and patient support in a busy medical practice.
• Scheduled appointments and coordinated patient visits.
• Verified insurance information and maintained confidential patient records.
• Assisted with medical documentation and administrative operations.
• Resolved patient concerns professionally while ensuring a positive patient experience.

• Assisted patients with scheduling, registration, and care coordination.
• Educated patients regarding therapy plans and clinic procedures.
• Verified insurance information and maintained accurate documentation.
• Supported daily clinic operations while delivering exceptional customer service.
• Maintained professional communication with patients, providers, and insurance representatives.