Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Whitney Munn

Frederick,CO

Summary

Experienced, personable Customer Service Professional with proven track record for understanding customer needs making product recommendations, and delivering outstanding customer service; proven track record for successfully handling customer inquiries and resolving customer issues; able to work effectively both independently and as part of a team; skilled in multitasking and maintaining poise in high stress situations; possess excellent communication and analytical skills; offers strengths in attention to detail and organization; skilled in MS Office; Word, Excel.

Overview

18
18
years of professional experience

Work History

Administrative Coordinator

Marshall's Dept Store
Aurora, Co
10.2024 - Current

Administrative office coordinator

  • Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
  • Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
  • Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
  • Boosted morale among coworkers with the organization of team-building events and employee recognition initiatives.
  • Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.

Customer Service Cashier

  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Operated cash register to record transactions accurately and efficiently.

Merchandiser

  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Greeted, serviced, and thanked all customers.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Built end caps and aisle displays to highlight products and support latest promotions.

Administrative Coordinator

Marshall's Dept Store
Boulder, Co
05.2023 - 10.2024

Administrative office coordinator

  • Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
  • Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
  • Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
  • Boosted morale among coworkers with the organization of team-building events and employee recognition initiatives.
  • Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.

Customer Service Cashier

  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Operated cash register to record transactions accurately and efficiently.

Merchandiser

  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Greeted, serviced, and thanked all customers.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Built end caps and aisle displays to highlight products and support latest promotions.

Warehouse Worker

Amazon
Thornton, Co
10.2022 - 03.2023

Warehouse Worker

  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assisted in receiving, stocking and distribution of merchandise.

Warehouse Production Worker

  • Demonstrated adaptability to changing demands by willingly taking on additional responsibilities as needed during peak periods or staff shortages.
  • Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
  • Reduced order processing time with accurate picking, packing, and shipping of products.

Merchandiser, Cashier, Club Pick up

Sam's Club, Walmart
Thornton, Co
12.2016 - 02.2021

Cashier

  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Merchandiser

  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.

Store pick up

  • Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
  • Communicated effectively with supervisors regarding any encountered challenges or concerns during order fulfillment processes.
  • Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
  • Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.
  • Utilized warehouse management systems effectively for accurate tracking of inventory levels and product locations.
  • Aided in training new Pick Associates on proper procedures, improving team performance and cohesion.
  • Contributed to a positive work environment by actively supporting team members and maintaining open communication channels with management.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Walmart
Thornton, Co
09.2015 - 09.2016

Cashier

  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Processed various payment methods accurately while maintaining confidentiality of customer information.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.

Customer Service

  • Reviewed customer feedback to determine strategies for improving customer service.
  • Grew repeat client base through effective marketing and customer service.
  • Provided excellent customer service, addressing concerns and resolving issues promptly.
  • Increased referral rates through exceptional customer service and communication skills.
  • Provided exceptional customer service, resolving inquiries and technical issues swiftly.
  • Provided exceptional customer service, addressing inquiries from visitors professionally and promptly.
  • Achieved recognition for outstanding customer service, setting benchmark for colleagues.

Wait Staff Member

Perkins Family Restaurant
Arvada, Co
06.2013 - 03.2016

Waitress

  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
  • Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.

Cashier

  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Wait Staff Member

Waffle House Restaurant
Mobile, Al
08.2011 - 11.2011

Waitress

  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Cashier

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.

Customer Service

  • Provided exceptional customer service by addressing inquiries promptly and thoroughly.
  • Provided excellent customer service, resolving complaints promptly and professionally.
  • Provided exceptional customer service, assisting with vehicle issues and inquiries.
  • Contributed to increased client referrals through exceptional customer service practices.
  • Provided exceptional customer service, resolving guest issues promptly and professionally.
  • Increased clientele through exceptional customer service and professional communication skills.
  • Trained stock team in merchandising, storage management and customer service.
  • Provided exemplary customer service to guests.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.

Wait Staff Member

Waffle House Restaurant
Mobile, Al
02.2009 - 03.2011

Waitress

  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Cashier

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.

Customer Service

  • Provided exceptional customer service by addressing inquiries promptly and thoroughly.
  • Provided excellent customer service, resolving complaints promptly and professionally.
  • Provided exceptional customer service, assisting with vehicle issues and inquiries.
  • Contributed to increased client referrals through exceptional customer service practices.
  • Provided exceptional customer service, resolving guest issues promptly and professionally.
  • Increased clientele through exceptional customer service and professional communication skills.
  • Trained stock team in merchandising, storage management and customer service.
  • Provided exemplary customer service to guests.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.

Cashier, Pizza Maker, Pizza Cutter

Cici's Pizza Buffet
Mobile, Al
02.2007 - 11.2009

Pizza Maker

  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.

Pizza Cutter

  • Sharpened and changed blades per set schedule to prevent quality decay.
  • Operated cutting machine according to all safety protocols.
  • Participated in continuous improvement initiatives, identifying opportunities for process optimization within the cutting department.
  • Enhanced overall workflow by regularly maintaining equipment, sharpening blades, and replacing worn parts as needed.
  • Implemented time-saving strategies during cutting process, enabling a faster turnaround time for completed projects.
  • Worked closely with inventory management team to maintain optimal stock levels of materials required for daily operations.
  • Developed strong understanding of industry trends, staying up-to-date on advancements in fabric technology, cutting tools, and related equipment to remain competitive.

Cashier

  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Course work in general studies -

Faulkner State Community College
Mobile, Alabama

High School Diploma -

Baker High School
Mobile, Alabama
05.2008

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Document preparation
  • Office administration

References

  • Ashley Clough, (720) 485-1269
  • Rebecca Bolton, (720) 270-8968
  • Jermey Neff, (720) 563-7267

Timeline

Administrative Coordinator

Marshall's Dept Store
10.2024 - Current

Administrative Coordinator

Marshall's Dept Store
05.2023 - 10.2024

Warehouse Worker

Amazon
10.2022 - 03.2023

Merchandiser, Cashier, Club Pick up

Sam's Club, Walmart
12.2016 - 02.2021

Cashier

Walmart
09.2015 - 09.2016

Wait Staff Member

Perkins Family Restaurant
06.2013 - 03.2016

Wait Staff Member

Waffle House Restaurant
08.2011 - 11.2011

Wait Staff Member

Waffle House Restaurant
02.2009 - 03.2011

Cashier, Pizza Maker, Pizza Cutter

Cici's Pizza Buffet
02.2007 - 11.2009

Course work in general studies -

Faulkner State Community College

High School Diploma -

Baker High School
Whitney Munn