Whitney O'Connor
Conway,AR
Summary
Dedicated sales leader known for exceptional customer service and team collaboration. Skilled in cross-selling and active persuasion, contributing to increased sales and enhanced customer loyalty.
Overview
10
10
years of professional experience
Work History
Makeup Sales Lead
Merle Norman Cosmetics Studio
Conway, Arkansas
07.2023 - Current
- Led team in delivering exceptional customer service in cosmetics consultations.
- Trained new staff on product knowledge and sales techniques to enhance customer engagement.
- Managed inventory levels and restocked products.
- Developed promotional displays to effectively showcase new cosmetic lines and drive sales.
- Collaborated with management to set sales targets and strategies.
- Assisted customers with makeup application and skincare routines.
- Managed cash register operations using POS system and processed sales and returns.
Receptionist
Lexus of Little Rock
Little Rock, Arkansas
09.2020 - 05.2023
- Greeted customers warmly and provided assistance at Lexus of Little Rock.
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled service appointments and coordinated customer follow-ups efficiently.
- Assisted sales team with customer inquiries and vehicle information requests.
- Provided administrative support, including filing documents and managing correspondence.
Sales Lead
American Eagle Outfitters, Inc
Little Rock, Arkansas
07.2016 - 07.2020
- Led team to implement sales strategies during peak shopping periods, enhancing customer engagement.
- Exceeded department expectations in productivity and accuracy, contributing to overall sales performance.
- Trained new staff on product knowledge and customer service techniques, improving overall team competency.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
Education
High School Diploma -
Hall High School
Little Rock, AR05-2002
Some College (No Degree) - Nursing Administration
University of Arkansas Little Rock
Little Rock, ARSkills
- Sales strategy
- Product promotion
- Customer relationship management
- Visual merchandising
- Sales forecasting
- Inventory management
- Customer service
- Team leadership
- Active persuasion
- Cross-selling techniques
Accomplishments
Lead Credit Card Sales @ American Eagle
References
References available upon request.
Timeline
Makeup Sales Lead
Merle Norman Cosmetics Studio
07.2023 - Current
Receptionist
Lexus of Little Rock
09.2020 - 05.2023
Sales Lead
American Eagle Outfitters, Inc
07.2016 - 07.2020
High School Diploma -
Hall High School
Some College (No Degree) - Nursing Administration
University of Arkansas Little Rock