Whitney O'Donnell
BSN, RN, CPHQ
Woodland Park,CO
Summary
Passionate nursing professional with proven commitment and devotion to improving system processes and patient outcomes in today's healthcare settings. Skilled in collaborating with multi disciplinary healthcare teams to identify and implement patient-centered strategies and improve quality care outcomes. Possesses top-notch clinical expertise, sound judgment and strengths in workflow optimization and strategic planning.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
Work History
Clinical Nurse Educator & Professional Development Specialist
UCHealth, Pikes Peak Regional Hospital
Colorado Springs, CO
05.2021 - Current
- Designs, delivers, and assesses learning activities and curricula related to clinical competencies, departmental/organizational policies, regulatory requirements, and the use of clinical information technologies
- Serves as a consultant/mentor for clinical staff in areas of program development, clinical practice, and professional development
- UCHealth CAUTI Clinical Excellence Group (CEG) System Lead: Acute Urinary Retention Pathways education development and implementation
- Hospital Transformation Program (HTP) Planning & implementation committee member
- SHIP Grant Quality/Education Lead (3 yrs)- Initial SHIP grant project implementation improved AHRQ scores to a high for the system 2021
- Unified Communications: PPRH Vocera Edge iPhone Pilot Project co-lead
- System Advanced CPI Instructor, implemented regional program
- Lead implementation Educator for numerous regional initiatives
Clinical Quality & Patient Safety Specialist Registered Nurse
UCHealth Southern Colorado Region
Colorado Springs, CO
02.2019 - 05.2021
- Prioritizes and executes performance improvement plans related to clinical performance
- Performs documentation and process analysis, identifies clinical best practices and works with stakeholders to improve processes
- Facilitates Professional Case Reviews committees for multiple service lines
- CHA/Cynosure HQIC Lead for PPRH
- Supported RCA and event case review facilitation in the Southern region
- Infection Prevention clinical support at PPRH during COVID surges
- Clinical consultant to Teller County Emergency Response Team with off-site COVID overflow medical facility
- Colorado Hospital Association (CHA) Inaugural Quality Academy Graduate (2021)
- CHA Quality Leadership Course participant 2022
Registered Nurse Case Manager
Centura Health, Penrose, St Francis Hospital
Colorado Springs, CO
07.2017 - 02.2019
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Partnered to implement daily multi-disciplinary discharge rounding pilot on Intermediate Care Unit - Reduced discharge order to exit times by 30%
- Case Manager Representative for Penrose Main Observation unit opening
- Participated in Epic readmission template design and follow-up appointment partnership with Peak Vista clinics: post implementation data supported a 20% reduction in readmissions in pilot population
- Complex Care Coordination committee member
Owner, Lead Legal Nurse Consultant
The CastorNelson Group
Shawnee, KS
06.2016 - 01.2018
- Retained and managed sub-specialty case specific Legal Nurse Consultants.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
Registered Nurse Case Manager
University of Kansas Health System
Kansas City, KS
08.2016 - 07.2017
- Participated in a care continuum process that assesses, plans, implements, coordinates, monitors and evaluates the options and services required to support the patient's health needs utilizing skilled communication, education, and resources to promote quality, cost-effective outcomes.
- Managed multiple patient care units and service line coordinators to align patient specific care management needs
- Facilitated complex discharge planning within insurance and payer parameters
- Utilization review & management expereince: Interqual, Milliman
Clinical Nurse Analyst
Redivus Health
Olathe, KS
06.2016 - 07.2017
- Performed system analysis, documentation, testing, implementation, and user support for clinical pathway smartphone application.
- Product development/clinical pathway research: Code Blue, Sepsis, Stroke.
- Validated results and performed quality assurance to assess accuracy of data.
- Lead, conducted, & participated in simulated clinical pathway specific scenarios.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Legal Nurse Consultant
The Holbrook Law Firm
Overland Park, KS
11.2015 - 06.2016
- Medico-Legal consultative services: Case Review, Medical Record Organization, Summary, and Analysis, Report Preparation, Deposition Analysis, Expert Witness Location and Preparation
Pediatric Mental Health Charge Nurse & Educator
KVC Prairie Ridge Pediatric Psychiatric Hospital
Kansas City, KS
06.2014 - 01.2015
- Inpatient acute pediatric facility: 40 beds, ages 6-18
- Partnered with leadership to implement Trauma Informed Care (TIC) model.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient & staff satisfaction: created new scheduling sign up process for mental health techs, offered lunch and lunch education sessions, obtained funding for BH safe admission and discharge patient education packets.
- Managed emergency behavioral or medical health event responses.
- Taught verbal and physical deescalation staff classes: Mandt
- Created work schedules for multiple shifts to confirm complete floor coverage.
Critical Care Registered Nurse
University Of Kansas Health System
Kansas City, KS
01.2010 - 05.2015
- Managed complex critically acute patients in a large 800 bed, Level 1 Trauma, Magnet accredited academic healthcare facility
- Unit Coordinator backup- 14 bed Medical ICU
- Provided bedside support to 9 additional ICUs within the hospital
- Rapid Response Team (RRT) member
- Unit Practice Council Co-Chair, EBP Chair, Lead Preceptor
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
Mental Health Technician, Critical Care Technician
University Of Kansas Health System
01.2007 - 01.2010
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Collaborated with hospital and facility staff to provide correct patient treatments.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
Unit Clerk
University of Kansas Health System
Kansas City, KS
09.2005 - 01.2007
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Education
MBA - Healthcare Administration
Western Governors University
08.2022 - Current
Bachelor of Science - Nursing
University of Missouri Kansas-City
Kansas City, MO 08.2013 - 12.2014
Associate of Science - Nursing
Johnson County Community College
Overland Park 05.2007 - 05.2010
Skills
Quality Management & Regulatory Readiness
undefinedCertification
Certified Professional in Healthcare Quality (CPHQ)
Accomplishments
Colorado Hospital Association (CHA) Inaugural Quality Academy Graduate (2021)
CHA Quality Leadership Course Graduate 2022
Aspiring Leaders Graduate: Fall 2022
Timeline
MBA - Healthcare Administration
Western Governors University
08.2022 - Current
Clinical Nurse Educator & Professional Development Specialist
UCHealth, Pikes Peak Regional Hospital
05.2021 - Current
Clinical Quality & Patient Safety Specialist Registered Nurse
UCHealth Southern Colorado Region
02.2019 - 05.2021
Registered Nurse Case Manager
Centura Health, Penrose, St Francis Hospital
07.2017 - 02.2019
Registered Nurse Case Manager
University of Kansas Health System
08.2016 - 07.2017
Owner, Lead Legal Nurse Consultant
The CastorNelson Group
06.2016 - 01.2018
Clinical Nurse Analyst
Redivus Health
06.2016 - 07.2017
Legal Nurse Consultant
The Holbrook Law Firm
11.2015 - 06.2016
Pediatric Mental Health Charge Nurse & Educator
KVC Prairie Ridge Pediatric Psychiatric Hospital
06.2014 - 01.2015
Bachelor of Science - Nursing
University of Missouri Kansas-City
08.2013 - 12.2014
Critical Care Registered Nurse
University Of Kansas Health System
01.2010 - 05.2015
Associate of Science - Nursing
Johnson County Community College
05.2007 - 05.2010
Mental Health Technician, Critical Care Technician
University Of Kansas Health System
01.2007 - 01.2010
Unit Clerk
University of Kansas Health System
09.2005 - 01.2007
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