Whitney Perry
Piermont,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet deadlines and goals.
Overview
22
22
years of professional experience
Work History
Manager of Distribution
United States Postal Service, Open, White River Junction
02.2023
- Currently supervising 90 plus employees in small P&DC
- Responsible for managing clerks and mail handlers through multiple tours
- Ensure productivity based on volume and effective scheduling of machine and operation run times
- Responsible for review of clock rings and managing overtime with declining mail volumes
- Worked directly with two Unions to establish equitable treatment and to research and settle level 1 grievances
- Collaborated with maintenance to coordinate repairs and regular care of machines, transportation to ensure all mail is being dispatched efficiently and wholly, and in-plant support to coordinate run times for machines to capture most volume of mail at any given time
- This position requires ability to effectively manage and discipline employees and to be able to communicate in clear concise manner to other members of EAS plant team.
- Developed and managed operating budget, meeting department goals
- Negotiated contracts with Union to provide equitable and safe working conditions.
Ophthalmology Technician Per Diem
White Mountain Eye Care, Open
10.2018
- Performed patient interviews and sought basic health information for Ophthalmologist
- Completed diagnostic testing, made notations in medical charts, and managed refilling prescribed medications.
Wilder
United States Postal Service, Postmaster
10.2022 - 02.2023
- Managed three rural routes and carriers, and two PTF Clerks
- Ensured proper implementation of training and policies
- Managed budget for medium-size office
- Increased accuracy and efficiency of rural and P.O. box deliveries
- Provided clerks and carriers with more training and tools to improve their work experience
- Redesigned office to secure mail and make distribution more efficient and increased employee morale
United States Postal Service, Postmaster
09.2022 - 10.2022
- I effectively managed and staffed a vacant office upon my being awarded Postmaster of Warren, VT
- I was able to identify and resolve immediate delivery concerns
- I met with representatives from Headquarters to establish needs of the office
- This resulted in procuring a government vehicle for delivery
- I was able to talk with an employee who resigned before my coming to the office and get them to rescind their resignation
- I worked to regain trust from customers and gain their trust and respect
- I canvassed everyone in the local area to help spread the word we need people to apply and what the benefits to the position are
- I effectively managed the office budget and clarified procedural issues upon arrival.
Supervisor
United States Postal Service, Lebanon
07.2022 - 09.2022
- I supervise the work floor to ensure proper workflow to maximize efficiency for Clerk, City and Rural crafts
- I input clock rings, TACS and utilize RMSS to pay employees
- On a daily basis I ensure proper procedures are being followed and ensure employees are conducting themselves appropriately and safety
- I review vacancies and opportunities to hire and work closely with District to make sure vacancies are posted
- Recently, we have been dealing with extensive shortages
- In a short time, I've gone out and pivoted on up to 5 routes per day to minimize delayed mail
- I recently noticed a lack of training in the Clerk craft and am working with the Clerks to help them learn new applications to assist in completing daily compliance items.
Owner/Operator
Connecticut Valley Equine LLC, Open
- 08.2022
- Recently opened equestrian boarding facility
- Established family business and cater to fellow horse enthusiast in Upper Valley
- Oversee all business operations including budgeting, taxes and employment
- Manage purchasing, sales, marketing and customer account operations efficiently
- Prepared annual budgets with controls to prevent overages
- Manage day-to-day business operations
Officer in Charge
United States Postal Service
12.2021 - 07.2022
- I am currently assigned as OIC, acting Postmaster, of the New Durham Post Office on a 1723 detail
- I manage two rural and two PTF Clerks
- Having well-rounded experience within mail delivery and customer service positions, I feel I am a competitive and qualified candidate for the Postmaster position
- I am a confident and fair leader who strives to give all employees equal work opportunities and ensure they have all possible tools and training to be successful in their positions
- I am very successful with problem solving and find digging in to customer issues and providing solutions very rewarding
- I recently had a customer who had been notified of three packages, all being Christmas gifts, being delivered to their PO box
- Unfortunately, the customer only retrieved one of the three
- The other two packages had been misplaced
- I searched the entire box section and recovered both her missing packages before another customer received them
- I have worked directly with the PTF Clerk to ensure a higher degree of accuracy so this does not happen again
- I also recently implemented the Formula as the office was struggling to retain RCAs
- I then had a PTF Rural position created and a senior RCA bid successfully
- Another accomplishment during the detail was gaining more customer visibility by getting on Postal One!
- We now have a customer with a pending periodical account currently in the final review process.
United States Postal Service- Rural Carrier
06.2021 - 11.2021
- Covering vacant rural routes in Bennington, VT on a detail assignment.
PTF Clerk
United States Postal Service, Etna
06.2001 - 12.2020
- I am currently a PTF clerk responsible for receiving, distributing and handling mail
- I also provide customer service at the retail counter using the USPS guidelines for providing the perfect retail experience for every customer.
Rural Carrier Relief
United States Postal Service
12.2019 - 02.2020
- I currently hold down an Auxiliary route in Plymouth
- I also cover any vacations, illnesses or days off on two K routes
- I case 999 mail and DPS mail
- I also perform other tasks such as dispatch, collections and Express mail delivery
- I operate a LLV during mail delivery.
House Restaurant Owner/Chef
Brick, Searsport
06.2010 - 03.2017
- I co-owned and operated a 50-seat restaurant
- I was responsible for filing taxes, processing payroll, cooking, maintaining recipes and menus, hiring and training employees, and scheduling shifts.
Postmaster Relief
United States Postal Service
11.2010 - 01.2012
- I worked as a PMR for the Frankfort, Maine Post Office under Post Master, Beverly Bossie
- Frankfort Post Office was a manual post office
- I was responsible for a bank (including cash, stamps and money orders), for receiving mail in the morning, sorting manual mail to rural route and post office boxes, selling retail services, tracking packages, and dispatching mail in the evening
- I covered any vacation and days off for the regular PM, and worked each Saturday.
Education
Associate of Arts And Sciences - Environmental Science
University of Phoenix
PhoenixSkills
- Lean Manufacturing
- Project Management
- Inventory Supplies
- Operational Excellence
- Quality Assurance
- Regulations Compliance
- Financial Management and Reporting
- Data Interpretation
- Staff Development
- Emergency Operating Procedures
- Project Planning and Scheduling
- Safety Regulations Implementation
Timeline
Manager of Distribution
United States Postal Service, Open, White River Junction
02.2023
Wilder
United States Postal Service, Postmaster
10.2022 - 02.2023
United States Postal Service, Postmaster
09.2022 - 10.2022
Supervisor
United States Postal Service, Lebanon
07.2022 - 09.2022
Officer in Charge
United States Postal Service
12.2021 - 07.2022
United States Postal Service- Rural Carrier
06.2021 - 11.2021
Rural Carrier Relief
United States Postal Service
12.2019 - 02.2020
Ophthalmology Technician Per Diem
White Mountain Eye Care, Open
10.2018
Postmaster Relief
United States Postal Service
11.2010 - 01.2012
House Restaurant Owner/Chef
Brick, Searsport
06.2010 - 03.2017
PTF Clerk
United States Postal Service, Etna
06.2001 - 12.2020
Owner/Operator
Connecticut Valley Equine LLC, Open
- 08.2022
Associate of Arts And Sciences - Environmental Science
University of Phoenix
Similar Profiles
Tiffany AlexanderTiffany Alexander
Delivery/Customer Service at United States Postal Service Rural Carrier, OpenDelivery/Customer Service at United States Postal Service Rural Carrier, Open
Shaun MurphyShaun Murphy
Supervisor at United States Postal ServiceUnited States Postal ServiceSupervisor at United States Postal ServiceUnited States Postal Service
FERNANDA POMPAFERNANDA POMPA
Clerk at USPS, United States Postal ServiceClerk at USPS, United States Postal Service