Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Pflug

Williston,ND

Summary

Eager, determined, and persistent. Always ready and willing to assist fellow employees with job tasks. Handle various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

6
6
years of professional experience

Work History

Childcare Provider

Self
03.2022 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Controlled book keeping daily/weekly/monthly.

Barista

Boomtown Babes Espresso
05.2019 - 10.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, and utensils daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Increased daily sales by upselling and promoting menu items.

Bartender

The Shop LLC
04.2021 - 09.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Optician

Walmart Vision Center
03.2021 - 05.2021
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

Waitress

Applebee's Neighborhood Bar & Grill
02.2018 - 04.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Williston High School
Williston, ND
05.2018

Skills

  • Reading Skills
  • Cleaning Requirements
  • Anticipating Guest Needs
  • Sales Expertise
  • Hospitality and Accommodation
  • New Hire Training
  • High-Volume Environments
  • Active Listening
  • Cleaning Techniques
  • Retail Sales
  • Complex Problem-Solving
  • Ability To Learn

Timeline

Childcare Provider

Self
03.2022 - Current

Bartender

The Shop LLC
04.2021 - 09.2021

Optician

Walmart Vision Center
03.2021 - 05.2021

Barista

Boomtown Babes Espresso
05.2019 - 10.2021

Waitress

Applebee's Neighborhood Bar & Grill
02.2018 - 04.2020

High School Diploma -

Williston High School

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Whitney Pflug