Whitney Phillips
Fort Lauderdale
Summary
Experienced in delivering exceptional customer service for over five years. Committed to going above and beyond while providing friendly and efficient service. Skilled in managing metrics and surpassing goals. Demonstrated success in handling high volumes of customers and completing tasks with utmost proficiency.
Overview
12
12
years of professional experience
Work History
Home Health Aide
Affordable Nursing Services
09.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Sandwich Artist
Publix
03.2024 - Current
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Janitor / Food Prep
Kids Forever Learning Center
02.2020 - Current
- Performed detailed cleaning of classrooms, kitchens, and restrooms.
- Executed regular sanitation procedures to ensure a clean environment.
- Handled lunch preparation and distribution efficiently each time period.
- Oversaw regular trash collection throughout the facility.
- Maintained hygiene standards by sanitizing hands during all activities.
- Provided warm greetings to visitors on campus.
Cashier / Customer Service
Burger King
06.2016 - 10.2017
- Functioned as key point of communication for staff and patrons.
- Help guide new employees on policy and procedures
- Maintained a pleasant ambiance for every guest.
- Balance Till at the beginning and end of each shift
- Handled payments efficiently and courteously using different transaction options.
- Provide receipts for each purchase and welcome customers back
- Ensured efficient resolution for customer exchange and return requests.
- Ensured efficient restocking of merchandise.
- Maintain store cleanliness and organization
- Streamlined package movement process by arranging goods from box trucks onto roller equipment for effective stock handling.
Cashier / Customer Service
Wendy's
01.2014 - 06.2016
- Initiated opening of registers and conducted daily cash counts.
- Ensured efficient and pleasant transactions for customers.
- Ensured availability to handle and process orders efficiently.
- Provide recommendations and promote sale items
- Process payments using cash, debit, and gift cards
- Acquired comprehensive understanding of corporate products, procedures, and promotional strategies.
- Conveyed thanks to patrons for choosing the company.
- Clean dining areas and restrooms as needed
- Stock supplies at dispenser station and counters
- Close register, document cash balance and sales
- Handled unloading process by transferring boxes of condiments and food to rollers for inventory replenishment.
Cashier / Customer Service
McDonalds
12.2012 - 08.2014
- Prepared and organized workspace for shift start.
- Rotate to different sections as needed during busy times
- Open and close registers during beginning and ending of shift
- Properly operate a cash register logging each transaction
- Prepare orders, ensure accuracy, and thank customers for purchase
- Efficiently provide accurate change and process payments
- Offer assistance and greet customers with a smile
- Off load box truck placing packages of condiments and food onto a roller for stock ups
Education
High School Diploma -
Dave Thomas Education Center
Fort Lauderdale, FL01.2009
Skills
- Multitasking
- Prioritizing
- Time management
- Customer service
- Communication
- Excellent attention to details
- Goal achievement
Timeline
Home Health Aide
Affordable Nursing Services
09.2024 - Current
Sandwich Artist
Publix
03.2024 - Current
Janitor / Food Prep
Kids Forever Learning Center
02.2020 - Current
Cashier / Customer Service
Burger King
06.2016 - 10.2017
Cashier / Customer Service
Wendy's
01.2014 - 06.2016
Cashier / Customer Service
McDonalds
12.2012 - 08.2014
High School Diploma -
Dave Thomas Education Center
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