Whitney Ponder
Gadsden,AL
Summary
Dynamic leader with a proven track record at Whit’s Cleaning LLC, enhancing operational efficiency and customer satisfaction. Excelled in problem-solving and multitasking, significantly boosting repeat business through excellent customer service and strong team management. Skilled in financial oversight and fostering client relationships, adept at both strategic planning and hands-on management.
Overview
13
13
years of professional experience
Work History
Owner
Whit’s Cleaning LLC
01.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Sales Specialist
Lowe’s
05.2012 - 11.2020
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Receptionist
Go Now Doctors
04.2016 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments
- Handled the referral process- scheduling and getting approval from insurance provider
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Hokes Bluff High School
Hokes Bluff, AL05.2011
Skills
- Provide and receive communication efficiently
- Problem-solving abilities
- Multitasking Abilities
- Small business operations
Timeline
Owner
Whit’s Cleaning LLC
01.2019 - Current
Receptionist
Go Now Doctors
04.2016 - 11.2017
Sales Specialist
Lowe’s
05.2012 - 11.2020
High School Diploma -
Hokes Bluff High School
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