Whitney Pope
Phoenix,AZ
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Banner Desert Medical Center
09.2023 - Current
- Maintained a clean and safe environment to promote patient safety and comfort.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Delivered high-quality care to neurology patients in a hospital facility.
- Upheld infection control and prevention policies across different patient-facing areas.
- Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.
- Transported patients between rooms and appointments or testing locations.
Patient Care Technician
Right at Home
08.2022 - 09.2023
- Managing Schedule with client appointments and adjusting it as needed
- Providing transportation, companionship and services such as housekeeping, meal prep and medication reminders
- Working with office staff to coordinate appropriate care for clients
- Maintained clean and safe environment to promote patient safety and comfort.
- Documented patient information and care activities in electronic health record.
Assistant Director
Our House Senior Living Lodi,WI
02.2022 - 06.2022
- Assisting executive director with admissions, discharges, incident documentation and follow ups
- Staffing retention and scheduling
- Creating monthly activity calendars, keeping resident and employee files up to date per state requirements
- Working the floor once a week
- Onboarding for new hires as well as continuing education for current employees.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Representative
Dean Health Plan
12.2020 - 02.2022
- Assisting clients with insurance policies, claims, and billing
- Working with multiple departments to resolve client problems
- Working work orders during Downtime
- Met customer call guidelines for service levels, handle time, and productivity.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Multitasking between multiple screens and programs
- Working with third-party payers and other outside entities
- Striving to provide great customer service and support.
Certified Nursing Assistant
Stoughton Hospital
02.2016 - 01.2019
- I always worked towards patient safety, and ensuring our patients were satisfied
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisting with patient admissions and discharge, Coordinate care with other departments.
Education
High school Diploma -
East High School
Bachelors in Healthcare management -
Herzing University
01.2025
Skills
- Specimen Collection
- Infection prevention
- Patient Education
- ADL support
- Patient Observation
- Sterilization techniques
- Emergency Response
- Vital signs monitoring
- Medical Equipment Operation
- Professional Bedside Manner
- Infection control standards
- Data Collection
- Adaptable
Certification
- CMT - Certified Medication Technician
- CPCT/A - Patient Care Technician/Assistant
Timeline
Patient Care Technician
Banner Desert Medical Center
09.2023 - Current
Patient Care Technician
Right at Home
08.2022 - 09.2023
Assistant Director
Our House Senior Living Lodi,WI
02.2022 - 06.2022
Customer Service Representative
Dean Health Plan
12.2020 - 02.2022
Certified Nursing Assistant
Stoughton Hospital
02.2016 - 01.2019
High school Diploma -
East High School
Bachelors in Healthcare management -
Herzing University
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