Whitney Richardson

• Reviewed feedback from customers regarding products or services.
• Monitored Facebook, Instagram, Twitter, and other social media platforms to build customer connections.
• Analyzed analytics data from online campaigns to identify areas for optimization.
• Managed customer service inquiries through social media platforms promptly.
• Analyzed user engagement with posts on multiple platforms to assess the effectiveness of campaigns.
• Generated ideas for creative content initiatives.
• Engaged with clients and answered queries to promote brand-focused interactive and engaging content.
• Focused on growing social media presence through engaging content and using data and customer insights to guide the process.
• Collaborated with the design team to create visuals that enhance brand identity.

• Collaborated with the corporate marketing team to create impactful marketing materials such as the UA corporate newsletter, Humble and Hungry Café signage, and corporate TV monitor displays.
• Assisted in the development and execution of creative campaigns, ensuring consistency in brand messaging and design.
• Conducted thorough research and analysis to identify target audience preferences and trends, which informed the creation of compelling visual content.
• Coordinated with external vendors to ensure timely delivery and quality control of marketing materials.
• Played a key role in organizing and managing internal events, showcasing the company's values, and enhancing employee engagement.

Route incoming calls to appropriate areas.

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Follow-up on customers' calls when necessary.

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Document all call information according to standard operating procedures.

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Handled confidential personal and financial data.

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Maintained and processed cardholder activity sheets.

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Volunteered in the Marketing Department; Assisting with various event projects.

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Prepared mailers, brochures, and flyers by formatting content and graphics; and arranging printing.

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Prepared and matting various large posters for center distribution.

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Assisting with photo shoots taken for special events.