Whitney Robinson
Lafayette
Summary
Dental professional with deep understanding of dental procedures and patient care. Known for enhancing clinical efficiency and patient satisfaction. Highly collaborative and adaptable to changing needs, ensuring seamless team operations and positive outcomes.
Overview
9
9
years of professional experience
Work History
Digital Shopper
Walmart SuperCenter
Lafayette, IN
06.2025 - Current
- Streamlined online order fulfillment processes to enhance customer satisfaction and reduce delivery times.
- Trained new team members on digital shopping platforms and best practices for customer engagement.
Expanded Functions Dental Assistant
Guido Family Dentistry
Lafayette, IN
08.2017 - Current
- Assisted in chairside procedures, ensuring patient comfort and safety.
- Managed sterilization of dental instruments and equipment according to infection control protocols.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with dentists in treatment planning and execution of complex procedures.
- Oversaw inventory management, including ordering supplies and tracking usage levels.
- Trained new staff on operational procedures and best practices for patient care.
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
Pharmacy Technician
Wal-Mart Supercenter
Lafayette, IN, United States
11.2021 - 06.2025
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Managed inventory levels, facilitating timely reordering of medications and supplies.
- Implemented best practices for medication storage, enhancing safety and accessibility.
- Conducted regular audits of prescription records to ensure accuracy and compliance with policies.
- Collaborated with healthcare professionals to optimize patient care through effective medication management.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Education
GED - General
Jefferson High School
01.2005
Associate of Applied Science - Dental Assistant
Ivy Tech
Lafayette, IN, United States01.2017
Skills
- Quick learner
- Attention to detail
- Skilled multi-tasker
- Customer service mindset
- CPR
- Punctuality
- Hard-working
Timeline
Digital Shopper
Walmart SuperCenter
06.2025 - Current
Pharmacy Technician
Wal-Mart Supercenter
11.2021 - 06.2025
Expanded Functions Dental Assistant
Guido Family Dentistry
08.2017 - Current
Associate of Applied Science - Dental Assistant
Ivy Tech
GED - General
Jefferson High School
Personal Information
Title: Dental Assistant