Whitney Rodriguez
Copperas Cove,TX
Summary
Dynamic sales associate manager with over six years of experience in retail. Expertise in inventory management and customer relationship building, leading to improved sales performance and enhanced team productivity. Committed to driving results through effective coaching and strategic merchandising.
Overview
11
11
years of professional experience
Work History
Merchandise Stocker
Southern Glazer's Wine and Spirits
Austin, TX
07.2022 - Current
- Stocked merchandise efficiently to ensure optimal product availability and presentation.
- Monitored inventory levels, identifying discrepancies and coordinating restocking efforts.
- Collaborated with team members to maintain organized and clean storage areas.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
Sales Associate Manager
7-eleven
Killeen, TX
01.2016 - 07.2022
- Led team to achieve sales targets through effective coaching and performance management.
- Streamlined inventory management processes, reducing stock discrepancies and improving product availability.
- Enhanced customer service experience by implementing training programs focused on communication skills.
- Analyzed sales data to identify trends and develop strategies for promotional campaigns.
- Collaborated with corporate teams to align local marketing efforts with brand initiatives.
- Developed employee schedules to optimize labor costs while ensuring adequate store coverage.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
Call Center Representative
Teleperformance
Killeen, TX
12.2014 - 01.2016
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Utilized CRM software to document interactions and track customer issues effectively.
- Collaborated with team members to improve call handling processes and enhance service quality.
- Adapted quickly to changes in policies, procedures, and product offerings during high-volume periods.
Child Caregiver
Cove Fitness
Copperas Cove, TX
11.2014 - 07.2015
- Supervised children's activities to ensure safety and engagement.
- Assisted in developing age-appropriate educational programs.
- Provided individual support to children with diverse needs.
- Maintained clean and organized play areas for optimal learning environments.
Education
Medical Assistant
Cyber Tex
Killeen, TX06-2018
High School Diploma -
Copperas Cove Highschool
Copperas Cove, TX06-2013
Skills
- Loading and unloading
- Product labeling
- Lifting techniques
- Merchandising techniques
- Clear communication
- Customer relationships
- Shelf stocking
- Pallet jack operation
- Stock rotation
Timeline
Merchandise Stocker
Southern Glazer's Wine and Spirits
07.2022 - Current
Sales Associate Manager
7-eleven
01.2016 - 07.2022
Call Center Representative
Teleperformance
12.2014 - 01.2016
Child Caregiver
Cove Fitness
11.2014 - 07.2015
Medical Assistant
Cyber Tex
High School Diploma -
Copperas Cove Highschool