Whitney Thompson, PT, DPT, ATC
23057 Austin Whitt Rd, Ardmore
Summary
Strategic, results-driven physical therapist with over 10 years of diverse experience in outpatient care, home health, utilization management, and clinical leadership. Passionate about improving patient outcomes, optimizing workflows, innovation of healthcare, and delivering value through creative and evidence-based solutions. Proven success in clinical, leadership, and provider relations roles across multiple healthcare settings. Committed to delivering top-tier care and improving overall patient experience through strategic decision-making and professional development. Unique background encompassing three years of undergrad engineering classes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Health Care Coordinator
Optum, Home and Community
01.2023 - Current
- Specializes in utilization management, provider relations, and appeals processes.
- Collaborates on the Provider Relations pillar, contributing to relationship management and support strategies with agencies.
- Instrumental participation in pilot studies and time studies that resulted in improved process efficiencies and a more cohesive healthcare delivery model.
- Proficient in interpreting and applying CMS Chapter 7 guidelines for home health services.
- Collaborates with cross-functional teams including intake and Medical Directors to ensure timely and efficient successful outcomes for patient care across multiple service lines in alignment with mandated turn around times and quality standards.
- Quality Assessment Review average of 97% over the past two years in HHCC role.
- Uses company software and databases to maintain records of authorizations performed and patient conditions.
- Advocates for patients rights within the healthcare system, working diligently to address concerns or barriers to care.
Physical Therapist-PRN
NHC
11.2014 - Current
- Deliver exceptional rehabilitation services in geriatrics, orthopedics, neurology, vestibular therapy, and dementia care.
- Successfully mentor new PTs and supported clinical education for PT students.
- Enhance patient engagement through personalized care plans and interdisciplinary collaboration.
Physical Therapist – PRN
University of Tennessee Southern
06.2014 - Current
- Focus on outpatient orthopedics, sports performance, and rehabilitation.
- Implement dry needling techniques to enhance patient recovery and performance.
- Provided mentorship and guidance to student-athletes, supporting their academic, athletic, and personal development.
Adjunct Professor
University of Tennessee Southern
01.2023 - 05.2023
- Taught 300-level course on prevention and assessment of athletic injuries.
- Developed curriculum and fostered student engagement through hands-on learning experiences.
- Designed and implemented practical labs focused on addressing functional scenarios related to athletic injuries
Physical Therapist
Proformance Therapy & Wellness
08.2019 - 01.2023
- Launched a new physical therapy clinic at a new location.
- Independently managed day-to-day operations of a physical therapy clinic, ensuring efficient workflow and high-quality patient care.
- Oversaw business development and marketing efforts through in-person outreach, attendance at sporting events, and social media platforms.
- Managed billing operations and coordinated patient scheduling to ensure seamless clinic operations.
- Provided high quality treatment tailored to individual needs for outpatient orthopedic, sports rehabilitation, and pediatric orthopedic care.
- Provided specialized home physical therapy services for high-profile patients, delivering personalized care in a private setting.
- Developed individualized rehabilitation programs for patients, improving patient recovery outcomes.
Lead Physical Therapist
The Orthopedic Center
09.2018 - 10.2021
- Developed and implemented a mentorship program that improved skill development and onboarding for new staff members.
- Directed physical therapy services in orthopedics, sports performance, and pediatric rehabilitation.
- Led a multidisciplinary team of physical therapists, physical therapy assistants, and aides, ensuring the delivery of high-quality care and adherence to clinical best practices.
- Collaboratively managed day-to-day operations of a physical therapy clinic, ensuring efficient workflow and high-quality patient care.
- Delivered comprehensive, patient-centered outpatient care specializing in orthopedic, sports rehabilitation, and pediatric orthopedic services, ensuring high-quality treatment tailored to individual needs.
- Managed billing operations and coordinated patient scheduling to ensure seamless clinic operations.
Travel Physical Therapist
Jackson Therapy Partners
05.2017 - 10.2018
- Worked in various clinical settings, including outpatient orthopedic clinics and home health services across multiple states.
- Delivered high-quality care and support to diverse patient populations, improving health outcomes.
- Led a multidisciplinary team of physical therapists, physical therapy assistants, and aides, ensuring the delivery of high-quality care and adherence to clinical best practices.
- June 2018 – October 2018, Pinnacle Performance Physical Therapy, Outpatient Orthopedics
- January 2018 – June 2018, Amedisys Home Health, Home Health Adult
- August 2017-December 2017, Pruitt Health Home Health, Home Health Adult
- May 2017-August 2017, NOVA Medical Center, Outpatient Occupational Sports Therapy
Physical Therapist
Elite Sports Medicine & Orthopaedic Center / Mpower Performance Institute
03.2015 - 05.2017
- Focused on outpatient orthopedics, sports performance, and pediatric rehabilitation.
- Developed individualized therapy programs for athletes, optimizing performance and preventing injuries.
Physical Therapist
Top Rehab Services
06.2014 - 03.2015
- Specializing in outpatient orthopedics, sports rehabilitation, pediatric therapy, aquatics, and neurological rehab.
- Provided comprehensive care to diverse patient groups, improving functional independence.
Graduate Assistant Athletic Trainer
Tennessee State University
11.2012 - 06.2013
- Supported athletic teams across multiple sports, providing injury prevention and treatment.
- Coordinated care for student-athletes and worked closely with medical professionals.
- Men’s and Women’s Basketball, Football, M & W Track & Field, M & W Tennis, M & W Golf
Assistant Athletic Trainer
University of Tennessee Southern
01.2011 - 10.2012
- Supported athletic teams across multiple sports, providing injury prevention and treatment.
- Men & Women’s Basketball, Baseball, Softball, M & W Tennis, M & W Soccer
Education
Doctorate - Physical Therapy
Tennessee State University
Nashville, TN05.2014
Bachelors - Health And Human Performance, Athletic Training.
University of Tennessee At Martin
Martin, TN 12.2010
Skills
- Utilization management
- Provider Relations
- Clinical Leadership
- Team Development
- Process Improvements
- Workflow Optimization
- Regulatory Compliance
- Dry Needling
- Advanced Therapy Techniques
- Teaching & Mentorship (Academic & Clinical)Patient education
- Organizational skills
- Home Health, SNF, and Outpatient care
Certification
- Athletic Trainer, National Athletic Training Association
- BLS for Healthcare Providers (CPR and AED), American Heart Association
Timeline
Home Health Care Coordinator
Optum, Home and Community
01.2023 - Current
Adjunct Professor
University of Tennessee Southern
01.2023 - 05.2023
Physical Therapist
Proformance Therapy & Wellness
08.2019 - 01.2023
Lead Physical Therapist
The Orthopedic Center
09.2018 - 10.2021
Travel Physical Therapist
Jackson Therapy Partners
05.2017 - 10.2018
Physical Therapist
Elite Sports Medicine & Orthopaedic Center / Mpower Performance Institute
03.2015 - 05.2017
Physical Therapist-PRN
NHC
11.2014 - Current
Physical Therapist – PRN
University of Tennessee Southern
06.2014 - Current
Physical Therapist
Top Rehab Services
06.2014 - 03.2015
Graduate Assistant Athletic Trainer
Tennessee State University
11.2012 - 06.2013
Assistant Athletic Trainer
University of Tennessee Southern
01.2011 - 10.2012
- Athletic Trainer, National Athletic Training Association
- BLS for Healthcare Providers (CPR and AED), American Heart Association
Doctorate - Physical Therapy
Tennessee State University
Bachelors - Health And Human Performance, Athletic Training.
University of Tennessee At Martin
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