Whitney Tucker
Summary
Proven leader and collaborative team member, adept in Microsoft Office and QuickBooks, with a track record of enhancing customer satisfaction at Interface. Excels in client relations and cash management, leveraging effective communication and problem-solving skills to drive results. Achieved significant improvements in operational efficiency and customer service standards.
Overview
11
11
years of professional experience
Work History
Hazmat Technician and Office Manager
Teague Towing, LLC
02.2022 - 05.2024
- Answered all incoming calls to dispatch drivers on tows or wreck scenes
- Released vehicles to customer after payment
- Certified Hazmat Technician since 2022- on scene for wrecks to clean up and assist
- Worked daily with 911 dispatchers- local Police Departments and Fire Departments
- Documented wreck scenes and assisted insurance companies
- Educated personnel on safe work practices while dealing with potentially toxic substances.
- Responded promptly to customer inquiries regarding hazmat-related issues.
- Managed inventory levels for supplies used in cleanup operations following a hazmat incident.
- Assisted in preparing reports on hazardous materials incidents or spills.
- Conducted emergency scene risk analysis to determine boundaries, proper personal protective equipment, mitigation, clean up and packaging protocols.
- Participated in training programs designed to enhance knowledge and skills in hazard identification and risk assessment techniques.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Customer Success Specialist and promoted to International and Specialties Team Lead
Interface
05.2019 - 02.2022
- Entered phone orders, assisted in checking stock, or transferring calls to the correct department
- Entered orders through Sales Force and JDE
- Provided updates to customers and AE's on the status of their orders
- Assist with Freight Quotes and schedules truckload shipments
- Daily Communication with customers, credit, technical, samples, AE's, warehouse and planning department
- Answers and replies to emails through team box, H&R block and personal
- Lead Customer Service Specialist for H&R Block
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Facilitated communication between various departments in order resolve complex customer issues.
- Maintained accurate records of customer accounts using CRM software.
- Answered inbound calls, chats and emails to facilitate customer service.
- Handles all orders and builds trucks to ship for H&R Block
- Used Microsoft office daily, order processing systems, and inventory systems
- Managed Stocking holds
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
Office Manager
Barry and Donna's Pizza Villa
01.2013 - 03.2019
- Accounts Receivable/Accounts Payable
- Maintains calendar and schedule for employees
- Cash Handling experience
- Handles daily operations
- Uses Microsoft Office Daily
- Monitored inventory levels and placed orders when needed.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assisted in recruiting, onboarding and training new employees.
- Processed payroll accurately ensuring all employees were paid on time.
- Administered payroll and maintained proper documentation of employee personnel.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Recruited and trained new employees to meet job requirements.
Customer Service Representative
American Solutions for Business
09.2015 - 09.2017
- Company Overview: Print, Promotional, and Branding Company for Customers
- Used Microsoft office daily
- Corresponded with customers through, phone, email, and fax
- Helped Set-Up eCommerce sites for customers
- Met with clients to discuss apparel, their logo, etc
- Handled AR for set accounts
- Managed eCommerce sites for select customers
- Managed inventory and restocked warehouse when needed
- Entered purchase orders into company software
- Contacted vendors for pricing
- Sent quotes to customers
- Followed through with orders until they were delivered to customer
- Worked up bids for Salesman for mass apparel/uniform programs
- Print, Promotional, and Branding Company for Customers
Education
A.S. - Business Management
West Georgia Technical College
LaGrange, Ga01.2025
Continuing Education -
Middle Georgia College
Cochran, Ga10.2007
Diploma -
Tri- County High School
Buena Vista, Ga05.2005
Skills
- Highly Self-Motivated
- Consistently Dependable
- Client Relations Expertise
- Cash Management
- Accounts Receivable/Payable Management
- Payroll Management
- Collaborative Team Member
- Skilled in Managing Multiple Tasks
- Skilled in Microsoft Office Applications
- Experienced with Intuit QuickBooks
- Effective Communication Skills
- Strong Verbal Skills
- Customer-Focused
References
References per Request
Timeline
Hazmat Technician and Office Manager
Teague Towing, LLC
02.2022 - 05.2024
Customer Success Specialist and promoted to International and Specialties Team Lead
Interface
05.2019 - 02.2022
Customer Service Representative
American Solutions for Business
09.2015 - 09.2017
Office Manager
Barry and Donna's Pizza Villa
01.2013 - 03.2019
A.S. - Business Management
West Georgia Technical College
Continuing Education -
Middle Georgia College
Diploma -
Tri- County High School
Similar Profiles
Stephen JenningsStephen Jennings
Tow Truck Driver at CSI Towing And Recovery LLC/ Towing CompanyTow Truck Driver at CSI Towing And Recovery LLC/ Towing Company
Joshua DiehlJoshua Diehl
Tow Truck Operator at Brooks Towing and Recovery LLCTow Truck Operator at Brooks Towing and Recovery LLC
Robert RaggardRobert Raggard
President at S&R Towing and Recovery LLCPresident at S&R Towing and Recovery LLC