Whitney Vowles
WEST VALLEY CITY,UT
Summary
Dynamic healthcare administrative professional with over 8 years of experience in enhancing patient care operations, program coordination, and supporting clinical teams in diverse healthcare environments. Expertise in managing scheduling systems, maintaining precise electronic health records using Epic, and coordinating impactful patient education programs while providing essential operational support to multidisciplinary teams. Recognized for exceptional communication skills, meticulous attention to detail, and the ability to navigate complex administrative workflows in fast-paced settings. Eager to leverage extensive background in a Program Coordinator, Administrative Coordinator, or Operations role at the University of Utah.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Secretary – Perinatal Patient Education
University of Utah Hospital
Salt Lake City, UT
08.2024 - Current
- Provide administrative and operational support for the Perinatal Patient Education program within a major academic medical center.
- Coordinate scheduling and logistics for childbirth education classes and related patient education programs.
- Manage and update the perinatal education program website, ensuring current and accurate information for patients and families.
- Maintain program records and documentation.
- Serve as a key point of contact for patient inquiries, assisting with program registration, scheduling, and resources.
- Collaborate with educators and administrative leadership to support program operations and workflow coordination.
- Utilize Microsoft Office tools to support reporting, communication, and scheduling activities.
- Assist in managing the inpatient lactation team.
Health Unit Coordinator
University of Utah Hospital
Salt Lake City, UT
08.2022 - 08.2024
- Coordinated scheduling for obstetric procedures including inductions, cesarean sections, and other maternity services.
- Entered and maintained patient information within Epic electronic health records.
- Managed incoming calls and patient inquiries, directing communication to appropriate departments and providers.
- Updated patient demographics, insurance information, and diagnosis details to ensure accurate documentation and billing.
- Supported clinical workflow by coordinating information between nurses, physicians, and administrative staff.
- Maintained strict adherence to HIPAA and hospital confidentiality standards.
- Assisted nursing staff in delivering high-quality patient care and ensuring comfort.
Health Care Assistant
University Of Utah Health
Salt Lake City, UT
05.2021 - 08.2022
- Monitored vital signs and reported changes to healthcare team to facilitate prompt intervention.
- Maintained accurate patient records to support compliance with hospital policies and procedures.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Trained new health care assistants on best practices for patient interactions and safety protocols.
Certified Nursing Assistant
Rocky Mountain Home Health and Hospice
St. George, UT
04.2020 - 05.2021
- Assisted patients with activities of daily living including mobility, hygiene, and personal care.
- Monitored and recorded vital signs and reported condition changes to nursing staff.
- Maintained detailed documentation of patient care activities.
- Provided compassionate support to patients and families receiving home health services.
Certified Nursing Assistant
Wentworth at the Meadows
St. George, UT
08.2017 - 04.2021
- Assisted residents with personal care, hygiene, and daily living activities.
- Monitored patient health status and documented vital signs and behavioral changes.
- Communicated patient needs and condition changes to nursing staff to support coordinated care.
- Maintained compliance with HIPAA standards and facility protocols.
- Assisted with medication delivery and documentation according to facility procedures.
Education
Associate of Science -
Dixie State University
St. George, UT12-2019
Skills
- Epic Electronic Health Record System
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- File Management
- Website Content Management
- Patient Registration Systems
- Data Tracking and Administrative Reporting
- Time Management Expertise
- Data Entry
- Patient Scheduling Management
- Calendar Management
Certification
Certified Nursing Assistant (CNA)
Timeline
Executive Secretary – Perinatal Patient Education
University of Utah Hospital
08.2024 - Current
Health Unit Coordinator
University of Utah Hospital
08.2022 - 08.2024
Health Care Assistant
University Of Utah Health
05.2021 - 08.2022
Certified Nursing Assistant
Rocky Mountain Home Health and Hospice
04.2020 - 05.2021
Certified Nursing Assistant
Wentworth at the Meadows
08.2017 - 04.2021
Associate of Science -
Dixie State University
Core Competencies
- Program Coordination & Administration
- Epic Electronic Health Records (EHR)
- Patient Scheduling & Procedure Coordination
- Website Content Management
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Medical Documentation & Chart Management
- Patient Registration
- Calendar Management & Scheduling Systems
- Cross-Department Collaboration
- Data Entry, Tracking & Reporting
- HIPAA Compliance & Confidentiality
- Patient & Family Communication