Niashelle Robinson
Upper Darby,PA
Summary
Detail-oriented healthcare professional with recent completion of a Sterile Processing Technician (CRCST) training program through Central Source SPD LLC. Knowledgeable in sterile processing workflows including decontamination, surgical instrument assembly, sterilization methods, and infection control standards. Experienced in fast-paced healthcare and pharmacy environments with strong background in Epic systems, inventory management, and patient safety compliance. Seeking Sterile Processing Technician I position to apply clinical training and support operating room instrument readiness.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Penn Medicine at Home
Bala Cynwyd, PA
03.2020 - Current
- Verify patient demographics and insurance information in EPIC, ensuring 100% accuracy and HIPAA compliance
- Coordinate patient scheduling with physicians and nurses to support continuity of care and treatment planning
- Communicate effectively with clinical teams to support patient care coordination in a healthcare environment
- Manage high-volume phone calls, emails, and documentation with strong attention to detail and sub-24-hour response time
- Perform administrative support tasks including appointment scheduling, billing coordination, and discharge documentation
- Escalate clinical and administrative issues appropriately following healthcare protocols
Shift Supervisor, RX
CVS Pharmacy
Philadelphia, PA
04.2018 - 03.2020
- Supervised pharmacy and retail team operations, assigning tasks and ensuring completion of daily responsibilities
- Provided customer support and resolved issues related to prescriptions, billing, and service concerns
- Trained new employees on pharmacy procedures, safety standards, and operational workflows
- Maintained inventory control and ensured proper stock levels of medications and supplies
- Executed planograms (POGs), merchandising resets, and compliance with corporate standards
- Ensured adherence to safety, regulatory, and pharmacy operational guidelines
Pharmacy Technician
CVS Pharmacy
Philadelphia, PA
08.2017 - 04.2018
- Processed prescription orders, refills, and insurance claims using pharmacy systems
- Assisted in medication inventory control, restocking, and expiration monitoring
- Supported third-party billing and insurance processing procedures
- Maintained accurate pharmacy records and ensured compliance with regulations
- Provided customer service and handled incoming pharmacy communications
Preschool Teacher
Little Bears Early Learning Academy
Upper Darby, PA
11.2010 - 03.2016
- Developed and implemented structured curriculum to support developmental learning outcomes
- Maintained clean, safe, and organized classroom environment following health and safety standards
- Documented student progress and maintained accurate records and billing information
- Collaborated with parents and staff to ensure developmental and behavioral goals were met
- Followed strict sanitation and safety procedures in childcare environment
Education
CRCST Training Program - Sterile Processing Technician
Central Source SPD LLC
Philadelphia, PA11-2025
B.S. - Business Management
West Chester University
05-2017
Business Administration
Delaware County Community College
05-2015
Skills
- Sterile Processing Technician I (entry-level)
- Central Sterile Processing (CSPD/SPD) workflows
- Decontamination of surgical instruments
- Instrument assembly, inspection, and tray preparation
- Sterilization methods (steam autoclave)
- Infection control & aseptic technique
- OR case cart preparation support
- Inventory management & supply tracking
- Medical terminology
- EPIC electronic health record system
- OSHA & HIPAA compliance
- Quality assurance & patient safety
Certification
Certified Registered Central Service Technician (CRCST) - HSPA
Certification Date: November 2025
Timeline
Patient Service Associate
Penn Medicine at Home
03.2020 - Current
Shift Supervisor, RX
CVS Pharmacy
04.2018 - 03.2020
Pharmacy Technician
CVS Pharmacy
08.2017 - 04.2018
Preschool Teacher
Little Bears Early Learning Academy
11.2010 - 03.2016
B.S. - Business Management
West Chester University
Business Administration
Delaware County Community College
CRCST Training Program - Sterile Processing Technician
Central Source SPD LLC