Whitney Walker
Gilbert
Summary
Detail-oriented professional with a strong background in customer service and medical assistance. Skilled in managing patient flow and maintaining HIPAA compliance. Eager to leverage problem-solving abilities to enhance operational efficiency and improve patient outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Barista
Winnsboro Nutrition
Winnsboro
08.2023 - Current
- Assisted customers with product inquiries and order placements.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Assistant/Receptionist/Medical Records Clerk
Richardson Medical Center
Rayville
08.2025 - 02.2026
- Assisted providers during patient examinations and procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Maintained accurate medical records and updated patient information.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assessed patient conditions to determine priority for care and treatment.
- Recorded patient medical histories and vital signs accurately.
- Managed patient flow to ensure efficient clinic operations.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Conducted follow-up calls with patients regarding their health status or lab results.
- Administered patient intake forms and collected medical histories.
Education
High School Diploma -
Newellton Christian Academy
Newellton, LA05-2012
Skills
- Customer service
- Product knowledge
- Order processing
- Record management
- Technical support
- Patient scheduling
- Medical recordkeeping
- HIPAA compliance
- Conflict resolution
- Team collaboration
Certification
Certified Medical Assistant
Timeline
Medical Assistant/Receptionist/Medical Records Clerk
Richardson Medical Center
08.2025 - 02.2026
Customer Service Representative/Barista
Winnsboro Nutrition
08.2023 - Current
High School Diploma -
Newellton Christian Academy