Whitney Washington
Chicago,IL
Summary
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines on time and within budget constraints. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
11
11
years of professional experience
Work History
Project Coordinator
Alternative Village Association (AVA)
2020.03 - 2023.03
- Facilitated workshops to collect project requirements and user feedback
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events
- Established rapport and engaged with stakeholders to build lasting professional relationships
- Lead and prepared agendas for meetings, captured minutes, communicated key takeaways to project teams, and followed up on action items
- Maintained database and spreadsheets with accurate inventory and status
- Arranged travel and accommodation for team members and project partners
Customer Support Representative
Uber Technologies
2016.02 - 2020.01
- Increased referrals from new and existing key relationship organizations by building on existing relationships and developing new relationships while increasing customer satisfaction
- Documented and tracked key relationship engagement in the CRM
- Triaged concerns that belonged to other departments to maintain a high level of customer satisfaction
- Maintained confidentiality as it pertains to all rider and driver investigations and sensitive information.
- Assisted drivers and restaurants with on-boarding, off-boarding, vehicle documents and other employment data
- Delivered prompt, courteous and accurate customer support while solving problems and addressing unsatisfactory experiences with over 50 drivers and riders per day
Project Coordinator
Option Clearing Corporation (OCC)
2018.08 - 2019.02
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
- Developed comprehensive project plans, tracked project performance, and made task adjustments to ensure successful completion of projects
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Coordinated with cross-functional teams to resolve project issues and mitigate risks through weekly and monthly status reports
- Documented and translated high-level business requirements into functional specifications for the IT organization and business operation units increasing productivity by 10%
- Planned, assisted, and coordinated the implementation of the NIST framework
- Negotiated contracts and agreements with vendors for constructive supplier relations
Security Officer
Whelan Security
2015.08 - 2016.02
- Secured the premises and personnel by patrolling property
- Completed daily reports by recording observations, occurrences, and surveillance activities
- Monitored and authorized the entrance and departure of employees, visitors, and other persons
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
Sales Associate
Best Buy
2012.03 - 2014.02
- Greeted guests and informed them on new products
- Assisted and advised customers on purchases of various merchandise
- Collaborated with employees in every department to ensure customer satisfaction and timeliness
- Generated new sales leads to achieve and exceed monthly sales goals
- Utilized all relevant sales tools to assist in profitable growth and exceed department goals by 15%.
Education
Bachelor of Science in Management Information Systems -
DePaul University
Chicago, IL06.2018
Skills
- Microsoft Suites
- Microsoft Project
- Visio
- Jira
- Salesforce
- Google Suites
- Regulatory Compliance
- Project Lifecycle
- Quality Assurance
- Project Management
- Risk Management
- Purchasing and Procurement
Timeline
Project Coordinator
Alternative Village Association (AVA)
2020.03 - 2023.03
Project Coordinator
Option Clearing Corporation (OCC)
2018.08 - 2019.02
Customer Support Representative
Uber Technologies
2016.02 - 2020.01
Security Officer
Whelan Security
2015.08 - 2016.02
Sales Associate
Best Buy
2012.03 - 2014.02
Bachelor of Science in Management Information Systems -
DePaul University
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