Whitney Watson
Fort Worth
Summary
Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 5 years of billing-related experience.
Overview
13
13
years of professional experience
Work History
Collections Account Manager
Stellantis Financial Services
08.2023 - Current
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Negotiated to collect balance in full.
Account Travel Specialist II
JPMorgan Chase & Co
08.2022 - 05.2023
- Created travel itineraries and made adjustments to meet client specifications.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Unemployment Claims Adjudicator
Solid State Operations
09.2020 - 01.2022
- Processed unemployment claims for the Alabama department of labor
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Paid and processed claims within designated authority level.
Census Enumerator
Maximus Federal Services
03.2020 - 07.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Double-checked information on survey forms or information pads to verify accuracy of information.
- Contacted people through telephone, email and in-person to obtain pertinent data.
Collection Specialist
CSF Servicing
07.2017 - 06.2020
- Collected on delinquent accounts to reduce overdue balances.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
Collections Specialist
Bridgecrest
09.2015 - 06.2017
- Verified client financial information to determine creditworthiness and loan eligibility.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Used probing techniques to determine debtors' reasons for delinquency.
Lead Hostess/Waitress
Studio Movie Grill
03.2011 - 09.2015
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Education
Associates Degree - Criminal Justice
Kaplan College
Fort Worth, TX09.2015
Skills
- 50 wpm Typing Speed
- Issue and Complaint Resolution
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Data Entry
- Efficient and Detail-Oriented
- Organizational Skills
- Supervision & Leadership
- Claims Investigation
- Documentation Research
- Eligibility Determination
- Problem-solving abilities
- Skip Tracing
- Repayment Plan Structuring
Timeline
Collections Account Manager
Stellantis Financial Services
08.2023 - Current
Account Travel Specialist II
JPMorgan Chase & Co
08.2022 - 05.2023
Unemployment Claims Adjudicator
Solid State Operations
09.2020 - 01.2022
Census Enumerator
Maximus Federal Services
03.2020 - 07.2020
Collection Specialist
CSF Servicing
07.2017 - 06.2020
Collections Specialist
Bridgecrest
09.2015 - 06.2017
Lead Hostess/Waitress
Studio Movie Grill
03.2011 - 09.2015
Associates Degree - Criminal Justice
Kaplan College
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