Kayla Mills
Lawrenceville,GA
Summary
Dynamic team leader and skilled Patient Account Representative with a proven track record at WellStar Kennestone Hospital. Excelled in insurance verification and customer service, enhancing billing accuracy and patient satisfaction. Managed a team of 5, significantly reducing claim denials through meticulous data entry and compliance with HIPAA standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Account Representative Team Lead
WellStar Kennestone Hospital
08.2021 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Managed a department of 5 colleagues
- Carefully monitored department scoreboard
- Spoke with patients and their families regarding insurance information
- Posted payments and processed refunds.
- Engaged with patients to provide critical information.
Patient Account Representative (PAR)
WellStar Kennestone Hospital
06.2018 - 08.2021
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Researched billing errors and discrepancies to initiate corrective action.
- Electronically submitted bills according to compliance guidelines.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
Patient Access Representative
WellStar Kennestone Hospital
04.2015 - 06.2018
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Greeted and assisted patients with check-in procedures.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
Education
Associate of Science - Surgical Technology
Georgia Gwinnett College
Lawrenceville, GA01-2026
Skills
- HIPAA compliance
- Customer service
- Insurance verification
- Financial counseling
- 50 WPM typing speed
- Medical billing
Certification
- Certified Medical Administrative Assistant (CMAA) - National Healthcare Association.
- Notary Public