Mica Baker
Senecaville,OH
Summary
Proven leader in healthcare administration, adept at enhancing workflow efficiencies and patient satisfaction at PSB/MARS. Excelled in medical billing, HIPAA compliance, and team collaboration, significantly improving accounts receivable processes. Skilled in customer service and financial counseling, ensuring high levels of patient support and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Account Representative Team Lead
PSB/MARS
Anoka, MN
10.2022 - Current
- Collaborated with upper-level management on special projects aimed at enhancing workflow efficiencies within the department.
- Analyzed aged accounts receivable reports to identify trends, resolve billing issues and take corrective action when necessary.
- Resolved inquiries from patients, families and external payers.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Trained new PARs on best practices related to accounts receivable processes, customer service techniques, and policy and procedure compliance.
- Scheduled and conducted staff meetings to review patient account activities, changes in policies and procedures, and assigned tasks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager
The Airport Tavern
Lore City, OH
02.2020 - 10.2023
- Directed recruitment, hiring, and training of new staff members.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with regulatory requirements and industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited and trained new employees to meet job requirements.
Registration Clerk
Southeastern Regional Medical Center
Cambridge, OH
11.2016 - 01.2020
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Greeted patients upon arrival and directed them to appropriate areas.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Maintained confidentiality of all patient records according to HIPAA regulations.
- Assisted with training new staff members on proper procedures related to registering patients.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Performed data entry tasks to update patient information in the system.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Worked collaboratively with other departments to ensure smooth operations within the facility.
Education
Medical Records Certificate -
University of Phoenix
Tempe, AZ05-2017
Completion - Dental Assisting
Mid-East Career And Technology
Buffalo, OH05-2007
High School Diploma -
Shenandoah
Sarahsville, OH05-2007
Skills
- Medical terminology
- HIPAA compliance
- Customer service expertise
- Insurance verification
- Financial counseling
- Payment processing
- Data entry proficiency
- Follow-up skills
- Team collaboration
- Medical Billing Understanding
- Verbal and written communication
Certification
- Manager Serve Safe
References
References available upon request.
Timeline
Patient Account Representative Team Lead
PSB/MARS
10.2022 - Current
Manager
The Airport Tavern
02.2020 - 10.2023
Registration Clerk
Southeastern Regional Medical Center
11.2016 - 01.2020
Medical Records Certificate -
University of Phoenix
Completion - Dental Assisting
Mid-East Career And Technology
High School Diploma -
Shenandoah
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