Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicki Gommier

San Antonio,FL

Summary

Motivated Patient Account Representative offering 30+ years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

30
30
years of professional experience

Work History

Patient Account Representative Team Lead

Florida Fertility Institute
08.1993 - Current
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Posted payments and processed refunds.
  • Contacted patients after insurance was calculated to obtain payments.
  • Electronically submitted bills according to compliance guidelines.
  • Reconciled statements with patient records.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Responded to patient, family and external payer inquiries.
  • Utilized computer programs to create invoices, letters and other documents.
  • Prepared reports detailing billing actions, flags and other key information.

Front Office Manager

Florida Fertility Institute
08.1993 - Current
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

Education

High School Diploma -

Chamberlain High School
Tampa, FL
05.1989

Skills

  • Coding Expertise
  • Medical Billing
  • Patient Care
  • Office Supplies and Inventory
  • Patient Account Reviews
  • Claim Verifications

Timeline

Patient Account Representative Team Lead

Florida Fertility Institute
08.1993 - Current

Front Office Manager

Florida Fertility Institute
08.1993 - Current

High School Diploma -

Chamberlain High School

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Vicki Gommier