Summary
Overview
Work History
Education
Skills
Timeline
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Lhamont Guy

Portland,Oregon

Summary

To obtain a position where my talent and ability will have a valuable application with the opportunity for long-term growth and development. Dedicated patient account representative bringing several years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Patient Account Representative

Carepayment
Beaverton, Oregon
04.2023 - Current
  • Oversee client and customer accounts utilizing CRM software
  • Resolved billing questions for patients effectively.
  • Resolved patient complaints about account balances and insurance coverage.
  • Managed detailed records of financial transactions
  • Provided customer service to patients regarding billing inquiries and account information.
  • Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.

Medical Office Assistant

Medical Concepts Clinic
Portland, Oregon
10.2021 - 08.2024
  • Established consistent communication with patients
  • Provided assistance with various inquiries
  • Greeted patients and visitors in a professional and friendly manner.
  • Collected payments from patients for services rendered.
  • Assisting patients with navigating online registration systems and/or ensuring accuracy and proper handling of mail-in registration
  • Utilized electronic systems for organizing medical files
  • Maintained readiness of patient documentation for each consultation
  • Maintained high productivity while working remotely part-time.

Medical Assistant

Empower Clinic
Portland, Oregon
10.2022 - 10.2023
  • Guided individuals from initial inquiry to final approval in the OMMP registration
  • Managed qualification procedures for yearly renewals and registrations.
  • Sustained high levels of patient engagement via routine phone check-ins
  • Streamlined contact methods for better efficiency
  • Recorded and verified cash, credit, and debit payments accurately
  • Managed logistics for traveling medical services
  • Ensured compliance with HIPAA standards while handling sensitive health data.

Education

Clark Community College
Vancouver, WA

Skills

  • File coordination
  • Coding
  • Medical Billing
  • Insurance Verification
  • Team Collaboration
  • Coding expertise
  • Insurance Billing
  • Payment Processing
  • Data entry proficiency
  • Verbal and written communication
  • Patient Care
  • Administrative Support

Timeline

Patient Account Representative

Carepayment
04.2023 - Current

Medical Assistant

Empower Clinic
10.2022 - 10.2023

Medical Office Assistant

Medical Concepts Clinic
10.2021 - 08.2024

Clark Community College

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Lhamont Guy